Information Technologist 2
About The Position
OBM wants you to join our team as an Information Technologist 2. This role is a unique blend of information technology, customer service and problem solving. If this sounds interesting to you, apply to join our team at OBM. In this role, you'll provide maintenance and documentation support to IT specialists, while generating enhancements for existing infrastructure, software or database systems in compliance with OBM and State of Ohio standards. As an Information Technologist 2, you'll also perform these key tasks: If you want to work in a creative problem-solving environment with a hands-on approach, while serving the state of Ohio and its customers, this opportunity may be right for you! We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply today for the next step in your career and an opportunity to contribute to shaping Ohio's future!
Requirements
- 18 mos. combined work experience in any combination of the following: computers and/or telecommunications software/hardware, applications, support products, projects or databases for small scale systems or programs or pieces of larger systems or programs including 12 mos. combined work experience as specified by the agency position description & job posting.
- Or completion of associate core program in computer science or information systems; 12 mos. combined work experience as specified by the agency position description & job posting.
- Or equivalent of minimum class qualifications for employment noted above.
- Note: The official position description on file with the designated agency is to reflect the required technical experience. Only those applicants possessing the required technical experience listed in the position description are to be considered for any vacancies posted. The job posting should also only list the required technical experience commensurate with the position in question.
- Job Skills: Information Technology
Responsibilities
- Provide Tier 1\Tier 2 customer support for user connectivity issues (passwords, Cisco DUO, Global Protect, network).
- Provide Tier 1\Tier 2 customer support for Microsoft M365 applications (Teams, Outlook, Excel, Word, PP, SharePoint, OneDrive).
- Provide Tier 1\Tier 2 customer support for 3rd party applications (Adobe, SnagIt, PDF, etc.).
- Provide Tier 1\Tier 2 customer support for hardware issues (laptops, monitors, docking stations, printers).
- Use ServiceNow to manage customer support tickets and track inventory.
- Laptop imaging (SCCM), deployment, and inventory.
- Document processes and create job aids.
Benefits
- At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
