Information Technologies System Specialist - 2025670

World Relief • Towson, MD

7h • $72,000 - $75,000

About The Position

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering. If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today. ORGANIZATION SUMMARY World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. POSITION SUMMARY: The IT Systems Specialist designs and delivers impactful Power BI dashboards and data visualizations, while maintaining strong data models, DAX measures, and documentation. It also provides hands-on Dynamics 365 support to ensure effective system adoption across the network.

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs , Statement of Faith , Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Minimum 2-year professional development experience in Power BI.
• Strong experience creating Power BI visuals that communicate insights and tell a compelling story.
• Understanding of impact measurement, KPIs, or outcomes-based reporting.
• Knowledge of Dynamics 365, Relational Databases, SharePoint, Office365, Teams, and Outlook required.
• Bachelor’s degree in technology related field or equivalent work experience.
• Proficiency in English – speaking and writing

Nice To Haves

• Must possess technical knowledge of Power BI report development including data structuring, Power Query, basic M language, basic DAX, and using the data to tell stories with compelling visuals.
• Ability to act independently, manage potentially diverse stakeholder needs and priorities, and follow-through with results.
• Strong technology proficiency, and repository management skills.
• Must have an interest in continuous learning and improvement.
• Excellent written communication skills.
• Excellent document editing, formatting, and publication skills.
• Demonstrate the ability to communicate and work effectively with remote, cross-cultural teams.
• Ability to communicate data insights clearly to both technical and non-technical audiences.
• Demonstrates analytical and organizational skills with attention to detail.
• Demonstrates success with significant multi-tasking, including successful task management, managing the needs of multiple individuals, and meeting deadlines.
• High level of initiative and motivation are required as well as the ability to work with other staff and bring about consensus.
• Creative and dynamic, contributing ideas and suggestions to the team.
• Understanding the non-profit industry, including faith-based organizations; actual experience in an NGO is preferable.

Responsibilities

• Design, develop, and maintain Power BI reports, dashboards, and datasets aligned to organizational goals.
• Create clear, engaging Power BI visuals that tell the story of our mission, programs, and impact.
• Develop executive- and stakeholder-facing dashboards that highlight progress, outcomes, and trends.
• Apply data visualization and UX best practices to ensure reports are accessible, intuitive, and meaningful.
• Collaborate with programs, operations, and leadership teams to translate questions into actionable insights.
• Maintain data models, DAX measures, and calculated fields to support reusable reporting.
• Create the necessary documentation on both the user help center and the team development guide.
• Provide support for Dynamics issues reported by home office and field office staff.
• Maintain the Dynamics Help Center, which includes creating demonstration videos, updating the online user guide, and creating release notes.
• Participate in all tasks relating to enhancement testing, solution testing, and user acceptance testing of Dynamics 365.
• Any other administration or system support tasks assigned by supervisor.

Benefits

• World Relief offers a competitive benefits package and employee discount program for full-time, Regular, employees.
• World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• We are proud to be an EEO/AA employer M/F/D/V.
• We maintain a drug-free workplace and perform pre-employment substance abuse testing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees