Information Technologies Helpdesk

PCC Talent Acquisition Portal•Tulsa, OK

13h•Onsite

About The Position

Walden’s Machine was founded in 1976 by Charlie Walden. Primus purchased Walden’s in 2006 and PCC purchased Primus in 2011. The Company offers a complete range of products and services including high speed machining (3, 4 & 5 axis medium/complex aluminum and hard metal machining), kitting, assembly and integration, decorative coatings, airfoil/propulsion structures specialist and global supply chain management. Walden’s has a reputation for market leading performance and responsiveness in high speed machining. Some of their well-known customers included, but are not limited to, Boeing, Bombardier, Spirit Aerosystems, Bell Helicopter, Airbus, and GE Aviation. The Company is fully certified for IS0 9001 and hold Revision “C” registration for AS9100.

Requirements

Windows XP and MS OS knowledge and working knowledge of MS Office applications
MS Windows Active Directory administration
Extensive hardware troubleshooting experience
Creative problem solving skills with strong troubleshooting skills
Self-starter with ability to frequently multi-task
Ability to communicate clearly and concisely, both verbally and written
Ability to deliver customer service to users with various levels of computer knowledge

Responsibilities

Receive, triage, and analyze customer requests via telephone and email
Provide responsive and competent end-user support for technology and application questions and problems
Support and troubleshoot network and connectivity issues
Support and troubleshoot stand-alone peripherals (printers, scanners) and may provide oversight for company phone systems including land-line and mobile carriers
Configure and support PC, laptop and peripheral hardware including installing and configuring software programs
Diagnose and solve hardware problems
Provide subject matter expertise for projects
Manage projects as appropriate
Keep abreast of current software and hardware technology trends and new technology
May occasionally perform special projects
Perform other duties as assigned