Information Systems Technician

Hillsboro Area Hospital Inc•Hillsboro, IL

4d•Onsite

About The Position

The Information Systems Technician assists with hardware set-up and troubleshooting including computers, printers, servers, and peripheral equipment. Also provides CPSI system support for staff and physicians. Provides training on hardware, software, and CPSI to staff and physicians. This position assists in the setup and troubleshooting of the hospital’s networks. The work schedule is normally Monday through Friday.

Requirements

Minimum 2 years computer experience with proficiency in multiple computer applications, including Microsoft Office applications preferably in a healthcare setting.
Required proficiency in general clerical office duties, i.e., computer keyboarding, calculator, with average typing skills.
Detailed knowledge of personal computer and/or mainframe computer hardware and software and general knowledge of programming required.

Nice To Haves

Graduate of accredited school with a B.A. or B.S with emphasis Computer Science, or related field preferred.

Responsibilities

Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
Check servers daily.
Review Daily Backup Log and any report error promptly.
Change and maintain back-up tapes per policy.
Installs and supports various personal computer equipment and software.
Also provides user support.
Maintain confidentiality of all patients, hospital, and physical related information
Is knowledgeable of general hospital and department specific policies and procedures.
Obtain PC software and train hospital staff in its use.
Provide support and problem-solving to all system users within appropriate response time.
Operate and service designated data processing equipment.
Provide a point of contact with computer software and hardware vendors.
Actively communicates with software vendors to ensure customer needs are met.
Install and configure appropriate network and PC equipment and software to ensure it functions according to specifications to ensure security and usability, train hospital staff, and provide ongoing user support.
Develop and maintain local networks in ways that optimize performance and maintain security.
Perform troubleshooting to diagnose and resolve problems for all system users within the appropriate response time.
Maintain records/logs of repairs/fixes and maintenance schedule.
Provide support for local and remote staff working within a virtual desktop environment or on physical devices.
Ensure desktop computers interconnect seamlessly with diverse systems including file servers, email servers, computer conferencing systems, application servers, and administrative systems.
Schedule and perform maintenance and upgrades on a variety of client applications, hardware/software systems, network infrastructure equipment, and/or telecommunications software with minimal deterrence to others from completing their work.
Work with outside technical professionals to support maintenance of equipment and software to ensure customer needs are met.
Security: Ensure the confidentiality, integrity, and availability of the hospitals information systems through the monitoring of data backup, anti-virus updates, security updates, secondary power systems redundant and perimeter defense Systems.
Perform network administration tasks as assigned. This may include the maintenance of user accounts, access rights, mailboxes, security, and other shared resources.
Other duties may be assigned and are subject to change with or without prior notice.
Completes assigned daily duties.
Accepts reassignment to other units if necessary.
Follows expected work practices.
Displays thoroughness and accuracy of work.
Works in a safe manner, including reporting unsafe equipment or environment.
Well organized, accepts assignments willingly and accomplishes them quickly.
Anticipates problems and suggests solutions.
Helps with not specifically assigned duties.
Works steadily and always keeps busy.
Ability to work well with a diverse work team.
Ability to work under pressure with time constraints.
Ability to concentrate.
Ability to work independently with minimal supervision.
Good mental health and emotional maturity
Maintain appearance appropriate for job duties.