Information Systems Network Management Specialist

State of Oklahoma

1d•Onsite

About The Position

This position is located in the IT unit within the Information Services Division in Oklahoma City, OK. Remote working will not be an option for this position. Basic Purpose Positions in this job family are assigned responsibilities involving the design, development, administration, installation, and maintenance of computer networks and operating systems. This includes services such as equipment installation, troubleshooting, client support, coordination of services, and procurement, billing and budgeting requirements.

Requirements

Level I: Knowledge of basic networking and computer systems; various types of equipment used in information systems networks, such as personal computers, and other electronic equipment; of basic electronic circuitry; of systems analysis; and of communications theories and terminology. Ability is required to troubleshoot basic networking and advanced personal computer issues; to communicate effectively; provide customer service; to establish and maintain effective working relationships with others; and ability to work in a team environment.
Level II: Knowledge of switching and routing, firewall, load-balancing, and cloud infrastructure, and various troubleshooting methodologies. Ability is required to analyze and resolve systems problems; read and follow network designs; and provide assistance and guidance to lower-level staff and team members.
Level III: Knowledge of networks and computer operating systems; advanced troubleshooting methodologies; procedures for analyzing and resolving network problems; switching and routing, firewall, load-balancing, or cloud infrastructure; purchasing; and team dynamics. Ability is required to work in a team environment; communicate technical information in a clear and concise manner, to include equipment specifications and other job or project requirements; and train lower-level staff.
Level I: A high school diploma or equivalent and two (2) years of experience in troubleshooting basic networking and advanced personal computer issues.
Level II: A high school diploma or equivalent and four (4) years of experience working on network(s); or two (2) years in a vocational IT program and two (2) years of experience working on network(s); or network certification from a relevant source and two (2) years of experience working on network(s); or a combination of education and experience substituting 30 (thirty) college hours for each year of the required experience for up to two (2) years of the required experience.
Level III: A high school diploma or equivalent and six (6) years of experience working on network(s); or two (2) years in a vocational IT program and four (4) years of experience working on network(s); or network certification from a relevant source and four (4) years of experience working on network(s); or a combination of education and experience substituting 30 (thirty) college hours for each year of experience.
Successful applicants must be willing to submit to a drug screen, polygraph examination, psychological evaluation (commissioned positions only), and a thorough background investigation.
Certain events automatically disqualify an applicant, such as, felony conviction; admission of an undetected crime that, if known, would have been a felony charge; failure to pay federal or state income tax; positive confirmed drug urine test; illegal use of a controlled substance within certain time frames.

Nice To Haves

Preference may be given to applicants with three (3) years of experience in personal computer support experience.

Responsibilities

Assess and make recommendations to help mitigate system security threats.
Assist Network/Security Supervisor with incident management procedures, including incident response and investigation, reporting to the appropriate authorities, and utilizing forensic best practices as needs dictate.
Research and stay current on evolving information security threats and mitigation strategies.
Assist in maintaining and monitoring OSBI's Security Stack (Including but not limited to endpoint protection, vulnerability management, and logging).
Make recommendations for hardening across the network, server, switches, firewalls, etc. to mitigate security threats.
Plans, designs and coordinates computer networks or operating systems to provide support to agency operations.
Performs professional and technical work in establishing and maintaining network services and systems; performs preventive maintenance; evaluates systems performance, responds to malfunctions and operating problems, and identifies and resolves causes.
Confers with users to identify network requirements; coordinates with vendors, contractors, in-house technical staff or others to plan, design and implement new applications, modifications or improvements as needed; provides training and assistance to users in the operation and application of available systems.
Conducts systems tests; implement engineering or software changes or enhancing systems performance.
Develops information technology strategies, recommendations and plans for the procurement of new network technologies; conducts cost studies and participates in the preparation of budget work plans.
Directs the procurement, storage and inventory of replacement and spare parts, software, and equipment; establishes and writes equipment specifications; coordinates with vendors or contractors for the purchase of supplies, equipment, or personnel services in accordance with the state purchasing laws.
Recommends new and/or modifications to network standards.
Supervises lower-level staff.