INFORMATION SYSTEMS DESKTOP SUPPORT I (STOCKTON/SACRAMENTO AREA)

PAQ • STOCKTON, CA

24d • Onsite

About The Position

The Desktop Support Level I plays a key role by assisting in daily IT operations, providing support to end users, and maintaining effective communication with management.
Install, configure, maintain, and troubleshoot in-store systems and software, including Microsoft Products, Lexmark/HP Printers, and networking devices.
Provide remote and on-site support to end users, working collaboratively to resolve IT issues, and escalating complex problems when necessary.
Demonstrate strong organizational skills to manage workloads efficiently, prioritize tasks effectively, and meet critical deadlines.

Requirements

• Thorough understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals.
• Excellent verbal and written communication skills.
• Excellent interpersonal and telephone skills.
• Proficient in Microsoft Office Suite or related software.
• Willingness to have telephone conversations monitored for quality assurance.
• Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities.
• Ability to work independently and proactively in troubleshooting and problem-solving.
• Aptitude for making informed decisions quickly, often in high-pressure environments.
• A significant portion of the day is spent sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds.
• Must handle paperwork, files, and documents, including lifting, carrying, and organizing paperwork as needed.
• Proficiency in using typical office equipment such as photocopiers, scanners, fax machines, and printers.
• Ability to perform tasks that require fine motor skills, such as using a keyboard, writing, or handling small objects.
• High School or GED
• Over two years’ experience in computer technology.
• Valid driver’s license with a clean driving record is required.
• Possess A+ Certification, a college-level degree in computer science/information technology, or a relevant IT certification.

Responsibilities

• Install, configure, maintain, and troubleshoot in-store systems and software, including Microsoft Products, Lexmark/HP Printers, and networking devices.
• Provide remote and on-site support to end users, working collaboratively to resolve IT issues, and escalating complex problems when necessary.
• Demonstrate strong organizational skills to manage workloads efficiently, prioritize tasks effectively, and meet critical deadlines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED