Information Systems Analyst

Lifepoint Health • Johnstown, PA

9h

About The Position

Conemaugh Memorial Medical Center is part of
Lifepoint Health
[https://lifepointhealth.net/locations], a diversified healthcare delivery
network with facilities coast to coast. We are driven by a profound commitment
to prioritize your well-being so you can provide exceptional care to others. As
a Program Director
joining our team, you're embracing a vital mission dedicated
to
making communities healthier
®. Join us on this meaningful journey where your
skills, compassion and dedication will make a remarkable difference in the lives
of those we serve.

More about our team

Join a collaborative, mission-driven team dedicated to delivering high-quality
care to our communities.

Why join us

We believe that investing in our employees is the first step to providing
excellent patient care. In addition to your base compensation, this position
also offers:

Comprehensive Benefits:
Multiple levels of medical, dental and vision
coverage for full-time and
part-time employees.
Financial Protection & PTO:
Life, accident, critical illness, hospital
indemnity insurance, short- and long-term disability, paid family leave and
paid time off.
Financial & Career Growth:
Higher education and certification tuition
assistance, loan assistance and 401(k) retirement package and company match.
Employee Well-being:
Mental, physical, and financial wellness programs (free
gym memberships, virtual care appointments, mental health services and
discount programs).
Professional Development:
Ongoing learning and career advancement
opportunities.

The IT Support Analyst
is responsible for delivering and supporting computing,
desktop, and application services for end‑users across the organization. This
includes telephone‑based problem diagnosis and resolution, use of remote
diagnostic tools, dispatching or assisting other analysts, traveling to end‑user
locations for onsite troubleshooting, and performing installations, moves, and
modifications. The role also provides break/fix support for hardware, printers,
and software. The Systems Analyst will have a firm understanding of the ITIL
Framework and be able to operationalize its ideas in the work environment.
int, work plans, and reporting by gathering data, preparing dashboards, and
drafting analyses for leadership review. Monitors regulatory updates, supports
due diligence reviews, and helps coordinate education and training delivery and
participation tracking, all while contributing to a culture of compliance,
accountability, and continuous improvement.

Requirements

• Three (3) years of experience in an information systems role.
• Understanding of network and system security including HTTPS, TLS, SSHE, RBAC, AD, and ADFS.
• Strong understanding of Identity and Access Management.
• Understanding of Disaster Recovery and Business Continuity.
• Understanding of ITIL Foundation principles.
• Windows 10, Windows Server OS’, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Nice To Haves

• Bachelor’s Degree in Computer Information Technology Program or related field.

Responsibilities

• Utilize ServiceNow application to manage problems, changes, incidents, requests, accurately and timely.
• Utilize ServiceNow application to periodically review and submit items to be added in the CMDB.
• Perform as primary and backup support resource to any mutually agreed items in the department resource and responsibility matrix.
• Participates in the evaluation and selection process of new software and hardware
• Answering the Help Desk telephone lines
• Responsible for providing the end-user with information related to Conemaugh Health System’s standardized hardware and software products and end-user policies and procedures.
• PC/Printer break fix and hardware/software support.
• Responsible for the installation and maintenance of workstations, printers, and personal computers.
• Responsible for troubleshooting at the end-user location, and remote locations as necessary.
• Responsible for dispatching / escalating to another analyst, as necessary.
• Responsible for utilizing third-party technical support centers, as necessary.
• Responsible for the upkeep of the asset inventory as applicable.
• Responsible for complete documentation of any tasks/projects.
• Responsible for installation, configuration, and ongoing maintenance (including preventative) of PC workstations, printers, and other peripherals.
• Performs basic network connectivity and troubleshooting as needed.
• Proficient with Antivirus/ Malware removal tools, etc.
• Responsible for setup, support, coordination, of A/V and Video Conferencing sessions.
• Responsible for participation in the Tech support on-call rotation.
• Responsible for providing the end-user with information related to Conemaugh Health System’s standardized hardware and software products and end-user policies and procedures.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree