Information System Support Specialist II

State of Maine•Augusta, ME

44d•Remote

About The Position

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (OIT) provides information technology support to over 13,000 employees. OIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. The Office of Information Technology is seeking an Information System Support Specialist II with experience in Microsoft 365, Microsoft SQL Server, and Database Management. This position is responsible for administering the following: Development, test and production servers for Microsoft SQL Server services and current windows operating systems. This position performs troubleshooting and vendor technical liaison functions. Other duties may be assigned. The Team within the Office of Information Technology offers professional and technical hosting and enterprise services to agencies. The Team resides within the Computing Infrastructure & Services Group, which supports a wide range of applications utilizing Windows Server, Microsoft 365, Microsoft Teams, Microsoft Endpoint Configuration Manager, Microsoft System Center Operations Manager, Directory Services, SQL Server, IIS, SharePoint, and other COTS products. Work is performed under supervision. This position is in Augusta. The CIS Group requires 24x7 server support. This requires the position to be on-call in a rotation format.

Requirements

Experience with SQL Server current supported versions including installation, configuration, administration, and maintenance
Experience with M365 in a corporate environment
Experience in Microsoft Windows Server Administration, to include current Windows Server versions
Experience working to resolve problems or in implementing new solutions
Experience using a ticket management system for work prioritization and daily workload management
Experience with VMware
Experience with Active Directory
Ability to develop and manage user-oriented computing activities
Ability to develop and participate in training programs
Ability to work on multiple projects/activities simultaneously
Ability to work with DNS/DHCP and Infoblox
Ability to communicate effectively
Ability to support OneDrive
Ability to write clearly and effectively
Ability to troubleshoot and solve basic technical computer problems
Ability to perform research and make recommendations to management on technical computer issues
Ability to perform work requiring lifting and/or physical exertion may be required
Knowledge with PowerShell
Knowledge of Kerberos authentication
Knowledge of proper computer system data security/backup procedures.
Knowledge to manage business processes
A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

Responsibilities

Provide internal (OIT) tier-1 support for SQL Server, Microsoft 365 and Windows Server Services support in an enterprise environment
Assist in completing the established unit goals, objectives, and operational priorities to meet all security, active directory, and networking procedures and policies while maintaining an ease of use for customers.
Assist in the problem solving and handling of the technical issues or inquiries.
Assisting in meeting performance targets for efficiency and quality within the Computing and Infrastructure Services group.
Administer the following: development, test, and production servers for Microsoft SQL Server services and current operating systems.
Provide quality assurance for all servers for deployment of Microsoft SQL services.
Participate in the documentation and refinement of processes that will ensure consistent and effective service.
Participate in the implementation of technical changes required to support OIT and our customers by maintaining constant and effective communication channels with customers, managers, peers, subordinates, and all disciplines within OIT.
Assist in projects to achieve agency information systems objectives.
Follow procedures concerning system security and user operations to ensure system and data integrity and adhere to state and agency information system standards.
Assists with Microsoft Azure ARC administration and support
Respond to help desk escalations
M365 Administration
Implement, develop, support, build, configure, and maintain Windows Server environments within a VMWare ESXi environment or physical

Benefits

Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan - The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.