Information System Support Specialist II

State of Maine•Augusta, ME

44d•Remote

About The Position

The Department of Administrative and Financial Services (DAFS) Office of Information Technology (MaineIT) Network Services Office provides information technology support to over 13,000 employees. MaineIT oversees large scale enterprise applications that support the critical and diverse business needs of the State of Maine and its agencies. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: Practice Customer-focus, ensuring that our customers are heard, and their needs are met. Hold ourselves to a high level of Accountability by being transparent with our stakeholders. Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors. The Office of Information Technology provides a full range of enterprise technologies to support the citizens of Maine. This is an exciting position for a qualified individual who has demonstrated experience and has a successful track record in providing support and administration of Microsoft 365 services and Windows Server Operating Systems.

Requirements

Experience in enterprise storage administration, configuration, and support
Experience in backup technology
Experience in Microsoft Windows Server Administration
Experience with Microsoft 365 (government tenant preferably)
Experience working to resolve problems or in implementing new solutions
Experience with virtualization
Experience with Active Directory
Experience with DNS
Experience with Windows Server performance monitor and network monitor utilities
Experience with Windows Event Viewer and various applications logs and utilities
Experience working to resolve problems or in implementing new solutions
Experience using a ticket management system for work prioritization and daily workload management
Knowledge in Python programming
Knowledge in PowerShell
Knowledge of cloud providers, specifically Microsoft Azure and Amazon Web Services
Knowledge of VMware vSphere and VMware ESXi virtualization
Knowledge of hyperconverged technologies for compute and storage
Knowledge of operating systems on servers and PCs
Knowledge of complex software applications on servers, PCs, and networks
Knowledge of proper computer system data security/backup procedures
Understanding of common network protocols and virtualization networking
Understanding of current industry standards and best practices
Understanding of secure server builds and compliance controls
A positive and proactive approach in identifying problems, and problem resolution techniques
Ability to clearly document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes
Ability to communicate effectively
Ability to write clearly and effectively
Ability to troubleshoot and solve technical computer problems
Ability to perform research and make recommendations for management on technical computer issues
Ability to perform work requiring lifting and/or physical exertion may be required
Must be able to continuously monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as they emerge
A minimum of 3 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis.

Responsibilities

Provide internal (OIT) tier-1 support for Cohesity Storage, Pure Storage, Microsoft 365 and Windows Server Services support in an enterprise environment
Responsible for overseeing, installing, diagnosing, maintaining and administering Cohesity Storage environment
Responsible for overseeing, installing, diagnosing, maintaining and Pure Storage
Respond to help desk escalations
Subject matter resource to internal programmers and vendors for best practices
Participate in technical meetings
Create and maintain thorough documentation (standard operating procedures) for all job-related activities
Provide monitoring and feedback for vendors for troubleshooting code drops and recommend fixes
Support application hosting (physical, virtual, enterprise) environments within the group
Manage and troubleshoot licensing issues if they arise
Interface with Technical Support to resolve any open support cases involving on premise or Cloud based issues

Benefits

Work-Life Balance - Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage - The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit - Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance - The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan - The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement - Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts - Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness - The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program - Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child-including fathers and adoptive parents-receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation - Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.