Information Specialist

JLL•South San Francisco, CA

5d•Onsite

About The Position

As an Information Specialist at JLL, you'll serve as a vital connector between people and the information they need to make informed business decisions. In this role, you'll manage and curate knowledge assets, ensuring that critical information flows seamlessly across teams and projects. You'll collaborate with stakeholders throughout the organization to understand their information needs, then develop and maintain systems that make data accessible, accurate, and actionable. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and your expertise in organizing, analyzing, and presenting information will directly support this mission. You'll be responsible for maintaining information repositories, conducting research to support business initiatives, and training colleagues on best practices for information management. This position requires someone who can balance attention to detail with strategic thinking, translating complex data into clear insights that drive decision-making. We embrace more innovative ways of working, and you'll have the opportunity to recommend and implement new technologies and processes that enhance how information is captured, stored, and shared across the organization.

Requirements

3+ years of experience in information management, knowledge management, or a similar role
Proficiency with information management systems, databases, and content management platforms
Strong research skills with the ability to locate, evaluate, and synthesize information from multiple sources
Excellent organizational skills and attention to detail when managing large volumes of data and documentation
Strong written and verbal communication skills with the ability to explain complex information concepts to non-technical audiences
Experience developing taxonomies, metadata schemas, and information architectures

Nice To Haves

Familiarity with SharePoint, Microsoft 365, or other enterprise content management systems
Knowledge of data visualization tools and techniques for presenting information insights
Certification in information or knowledge management (CKM, CIP, or similar)
Experience with business intelligence tools and data analytics platforms

Responsibilities

Manage and maintain centralized information repositories, databases, and knowledge management systems to ensure data accuracy and accessibility
Conduct research and analysis in response to information requests from internal stakeholders, delivering insights that support strategic business decisions
Develop and implement information classification systems, metadata standards, and taxonomies that make content easily discoverable
Collaborate with cross-functional teams to identify information gaps and develop solutions that improve knowledge sharing across the organization
Create and deliver training materials and workshops that empower colleagues to effectively find, use, and contribute to shared information resources
Monitor information trends and user behavior to continuously improve search functionality and content organization
Support compliance efforts by ensuring information is properly categorized, retained, and disposed of according to regulatory requirements
Evaluate and recommend new information management tools and technologies that enhance operational efficiency