Information Specialist, Continuing Education (Part-time) Staff Pool

Houston Community College•Houston, TX

About The Position

We are currently seeking a CE Information Specialist who will advance the institution’s proud tradition of excellence in academics, student life and community service. The Organization Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities. The Team Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people. Location Houston is a city with limitless possibilities: Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55. Approximately 145 languages are spoken here. Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed. Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo. The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round. World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions. With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene. Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines. If this sounds like the role for you and you’re ready to join an amazing team, please apply right away. SUMMARY Provide student recruitment, advising, and customer relationship management. Provide information regarding all continuing education related courses to external and internal customers. This position is responsible for supporting the recruitment and advising efforts for all continuing education courses and/or programs offered system-wide. Provide continuing education course information via telephone, walk-ins, mailing information, electronic mailings, maintaining and updating customer database information, and through other recruitment activities.

Requirements

High-School diploma and minimum of five (5) years of direct related experience in customer service and/or educational program recruitment and advising.
Three years of direct continuing education operations experience required.
Three years experience in providing customer service, advising, and recruitment.
Proficiency in word processing and spreadsheet (Word and Excel) required)
Excellent customer service skills required.
Microsoft Office programs proficiency required; IC3 Certification preferred.
Ability to communicate and maintain productive working relationships with people at all levels of the organization.
Demonstrated good verbal and written communication skills; Bi-lingual (Spanish) preferred.
Good organizational skills.
Some night and weekend work may be required.
PeopleSoft proficiency highly preferred

Nice To Haves

Associate degree highly preferred.
Experience with workforce programs and processes preferred.
Demonstrated good verbal and written communication skills; Bi-lingual (Spanish) preferred.
PeopleSoft proficiency highly preferred
Microsoft Office programs proficiency required; IC3 Certification preferred.

Responsibilities

Provide professional and high quality customer service by answering phones and responding to continuing education information requests for class and/or program information. Follow-up to ensure inquiries for information have been completed.
Provide student advisement information regarding continuing education class and program offerings including: requirements, career paths, class dates, admission process, locations, and orientation dates.
Responsible to maintain current knowledge regarding all continuing education courses and/or program recruitment and advising information.
Process admission, enrollment, and CE student registrations using People Soft.
Capture all information requests on CE customer service database daily.
Collect inquiry marketing data in CE Database daily.
Mail program information flyers based on student inquiries, and tracks information mailed to students, and referrals on customer database
Contact students for cancelled / postponed classes and recruits for future class date.
Provide student account support as needed (Refunds and cancellations) and follow-up.
Provide student with textbook ordering information for enrolled courses.
Maintain class waiting lists as needed and follow-up via mail, e-mail, and phone as part of recruitment.
Make outbound calls for class information and recruitment.
Direct students to Program Manager and/or Instructional Support Specialist as needed for additional advising and/or program orientations.
Collect and monitor SEOI for all CE classes offered and batch forms to send to system for processing.
Collaboratively provide support to instructional staff as needed to ensure smooth office operations and high quality customer service.
Stay current of People Soft SPIN training.
Stay current on student services information.
Stay current and maintain proficiency on technology office applications skills, and customer service relationship systems.
Operate various office equipment.