Information Specialist/ACTR

CSA Global LLC•Washington, DC

53m•Onsite

About The Position

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. CSA is seeking an Information Specialist I/Head Quarters (HQ) Assistant Contract Technical Representative (ACTR) to work at the Commander Navy Installation Command (CNIC) HQ at the Washington Navy Yard, DC for all HQ Navy & Marine Corps Internet (NMCI)/Next Generation (NGEN) task orders. How Role will make an impact: Meet and/or communicate with CNIC N-code Information Technology (IT) POCs regarding potential NMCI/NGEN requirements. Provide guidance/recommendations on what can/can’t be supported. Demystify NMCI/NGEN rules and the Contract Line-Item Number (CLIN) service offerings available to our customers. Attend and track Tech Refresh projects to ensure delivery of services to avoid interruption of service to the end user. Meet with Leidos site personnel and CNIC N65 leadership to discuss existing/upcoming events and requirements that may require NMCI/NGEN services, i.e., Fleet Week. Redirect users to contact HQ Tier II IT Help Desk or NMCI/NGEN Help Desk for most NMCI issues. Work with users if time allows if it appears to be a simple issue and always strive to be customer friendly. Validate delivery of ordered NMCI/NGEN services (standard and voice) and move, add, changes (MACs). Maintain inventory of NMCI/NGEN services in NET (provide “feet on the ground” validation of services and locations). Create new NMCI/NGEN Flank Speed service requests in NET as required. Review services placed on the Order Mod to ensure that all requirements are captured and validated prior to approval of these services. Once reviewed and validated, submit the Mod to EMP for review and approval of the CNIC Lead CTR. Establish new NMCI/Flank Speed user accounts/transfers for personnel transferring in/out to other organizations. Troubleshoot, submit, track phone requests and Move, Add, Changes for CNIC HQ Building 111. Direct NMCI/NGEN VIP support for HQ Building 111 users (Front Office, Program Directors, etc.). Refer customers to the NMCI service desk for any helpdesk issues or resolve them through HQ Premiere Support. Review and approve/reject HQ invoices. Meets with HQ IT Support personnel to resolve high priority break/fix issues, MAC’s, orders, and/or any special projects. Principle asset manager for all HQ NGEN/NMCI hardware e.g. computers, peripherals, and smartphone and iPad devices. Analyzes and submits HQ IT equipment orders based on requirements set forth by HQ N-Code IT POCs and/or executive assistants.

Requirements

Clearance: Must possess and maintain an active Secret clearance
Minimum of three years’ experience working in a document center, or information center or in a setting in which the primary responsibility is in collecting, analyzing, and interpreting information to determine solutions to library, records management, or other information-related needs.
Certification: Security+ or equivalent
Requires familiarity with library, records, or document collection center requirements and processes.
Capable of designing surveys, retention schedules, and possessing knowledge of records requirements and regulations.
Familiarity with electronic information systems and capable of managing records projects using both electronic and manual systems.
Gathering requested information from all available sources and forward to the Program Manager for incorporation in the planning function.
Accountability maintenance, and minor repairs for all issued equipment.
Preparing all audio and visual references materials necessary during the mission.
Performing additional tasks or duties as assigned during a mission.

Nice To Haves

Bachelor’s degree and three years of ordering, tracking, validating CNIC NMCI seats and services.

Responsibilities

Meet and/or communicate with CNIC N-code Information Technology (IT) POCs regarding potential NMCI/NGEN requirements.
Provide guidance/recommendations on what can/can’t be supported.
Demystify NMCI/NGEN rules and the Contract Line-Item Number (CLIN) service offerings available to our customers.
Attend and track Tech Refresh projects to ensure delivery of services to avoid interruption of service to the end user.
Meet with Leidos site personnel and CNIC N65 leadership to discuss existing/upcoming events and requirements that may require NMCI/NGEN services, i.e., Fleet Week.
Redirect users to contact HQ Tier II IT Help Desk or NMCI/NGEN Help Desk for most NMCI issues.
Work with users if time allows if it appears to be a simple issue and always strive to be customer friendly.
Validate delivery of ordered NMCI/NGEN services (standard and voice) and move, add, changes (MACs).
Maintain inventory of NMCI/NGEN services in NET (provide “feet on the ground” validation of services and locations).
Create new NMCI/NGEN Flank Speed service requests in NET as required.
Review services placed on the Order Mod to ensure that all requirements are captured and validated prior to approval of these services.
Once reviewed and validated, submit the Mod to EMP for review and approval of the CNIC Lead CTR.
Establish new NMCI/Flank Speed user accounts/transfers for personnel transferring in/out to other organizations.
Troubleshoot, submit, track phone requests and Move, Add, Changes for CNIC HQ Building 111.
Direct NMCI/NGEN VIP support for HQ Building 111 users (Front Office, Program Directors, etc.).
Refer customers to the NMCI service desk for any helpdesk issues or resolve them through HQ Premiere Support.
Review and approve/reject HQ invoices.
Meets with HQ IT Support personnel to resolve high priority break/fix issues, MAC’s, orders, and/or any special projects.
Principle asset manager for all HQ NGEN/NMCI hardware e.g. computers, peripherals, and smartphone and iPad devices.
Analyzes and submits HQ IT equipment orders based on requirements set forth by HQ N-Code IT POCs and/or executive assistants.