Information Services Analyst

Indiana University Health System • Indianapolis, IN

1d • Hybrid

About The Position

Information Services Analyst Our team members advance our mission and exemplify excellence, compassion, teamwork, and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Information Services organization – Clinical Lab in the role of Information Services Analyst . We are seeking an Information Services Analyst to support the day‑to-day operation and maintenance of IU Health’s information systems, applications, and hardware. In this role, you will provide frontline technical support, manage incident tickets, assist with lower‑complexity initiatives, and support system go‑lives; ensuring reliable, responsive service delivery across clinical and operational environments. This role supports our clinical laboratories. Key Relationships Reports to : Manager – Information Services Direct reports: None Shift: Full time, hybrid schedule Location : Indianapolis, IN The Scope: The Information Services Analyst provides operational support for hospital information systems, clinical applications, and peripheral equipment. This role focuses primarily on incident ticket management , troubleshooting issues as they arise, and ensuring systems function reliably for end users. The position also supports lower‑complexity projects , assists with go‑live activities, and participates in an on‑call rotation . The Analyst Configures, installs, maintains and upgrades hospital information systems hardware and software under direct supervision. You will administer and maintain security of operating systems. You will provide operational support for the organization's information systems, peripheral equipment, and clinical applications. You will provide onsite support to the organization's internal users of computer applications and hardware. You will perform routine assignments using existing procedures. Candidate Qualifications Candidates for this position will be evaluated according to the following criteria and competencies. Bachelor's degree preferred or equivalent experience. 0–3 years of experience required. Requires knowledge of multi ‑ application environments. Prefers experience with databases or clinical systems.

Requirements

• Bachelor's degree preferred or equivalent experience.
• 0–3 years of experience required.
• Requires knowledge of multi ‑ application environments.

Nice To Haves

• Prefers experience with databases or clinical systems.
• Healthcare ‑ Interested: Experience in laboratory, clinical, or healthcare settings is helpful—but curiosity and willingness to learn are just as important.
• Problem Solver: You enjoy diagnosing issues and finding solutions step ‑ by ‑ step.
• Service ‑ Oriented: You provide responsive, professional support to internal users.
• Technical Curiosity: You are eager to learn systems, applications, and workflows.
• Adaptable: You remain calm and focused while addressing incoming issues and changing priorities.
• Detail ‑ Oriented: You follow procedures carefully and document work accurately.
• Reliable: You are dependable and prepared to support users during scheduled on ‑ call rotations.
• Collaborative: You work well within a team environment and ask for support when needed.

Responsibilities

• Incident & Ticket Management: Monitor, triage, and resolve incoming ServiceNow incident tickets, ensuring issues are addressed accurately and timely.
• System & Application Support: Provide operational support for IT systems, desktop hardware, peripheral equipment, and clinical applications.
• Troubleshooting: Identify and resolve basic to moderate system, application, or hardware issues following established procedures.
• Go ‑ Live Support: Assist with system implementations and go ‑ live activities, ensuring effective user support during critical transitions.
• Project Support: Contribute to lower ‑ complexity projects, upgrades, and enhancements under guidance from senior team members.
• On ‑ Call Support: Participate in after ‑ hours and weekend on ‑ call coverage on a rotating basis once fully onboarded.
• Security & Compliance: Support the administration and maintenance of operating system security protocols.
• Documentation: Document resolutions, updates, and procedures within ticketing systems and knowledge bases.
• Cross ‑ Team Collaboration: Work effectively with other IS team members, clinical partners, and operational staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees