Information Services Administrative Assistant

Friends School of Baltimore•Baltimore, MD

53d•$17 - $19

About The Position

We seek a proactive and detail-oriented Information Services Administrative Assistant to join our team. This role combines technical support with strong organizational and administrative skills, making it ideal for someone passionate about helping others while ensuring smooth IT operations. The successful candidate will serve as the first point of contact for end-users, assisting with troubleshooting, tracking issues, and maintaining an organized workflow of daily tasks.

Requirements

Associate's Degree in Information Technology, Business Administration, or related field (or equivalent experience).
1-3 years of experience in a help desk or technical support role.
Strong organizational and time management skills.
Ability to manage multiple priorities and stay on top of various appointments and tasks.
Familiarity with common business applications (e.g., Microsoft Office, G Suite, ticketing systems).
Basic understanding of databases and ability to perform data entry and simple queries.
Excellent written and verbal communication skills.
Demonstrated problem-solving ability and a willingness to learn.
High level of professionalism and attention to detail.
Strong executive function skills (e.g., planning, task initiation, and organization).
A positive, team-oriented attitude.
Adaptability to a dynamic and fast-paced work environment.
High level of confidentiality and professionalism.

Responsibilities

Provide first-level technical support to end-users via phone, email, or in person.
Resolve hardware and software issues, escalating complex problems as needed.
Configure and install computer workstations, software, and peripheral equipment.
Monitor, prioritize, and assign incoming help desk tickets to appropriate technicians.
Track progress on all open tickets to ensure timely resolution.
Monitor documentation of support cases, solutions, and follow-up activities.
Manage appointments, schedules, and meetings for the IT department.
Ensure all tickets are documented with relevant notes and updates.
Assist in coordinating IT-related projects, such as software rollouts and updates.
Perform data entry and basic database maintenance tasks.
Generate reports from help desk ticketing systems and other platforms.
Maintain asset management and inventory databases.
Learn and adapt quickly to new business software applications.
Provide basic user training and guidance on business applications.
Maintain a professional and empathetic approach when addressing user issues.
Communicate technical information clearly to non-technical users.
Establish strong working relationships with end-users and departmental contacts.