Information Management Team Lead

Bank of America•Jacksonville, FL

49d•$29 - $31•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing subject matter expertise across an information management operations function, and supporting the manager in all aspects of day-to-day management of the team's operations. Key responsibilities include employee training and coaching, addressing employee inquiries, escalations, approvals, and team supervision to ensure processes are executed correctly. Job expectations include escalating issues to the team manager when necessary, while maintaining a deep knowledge of all key functions supported. Responsibilities: Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures Coordinates and manages team workflow across various systems to ensure daily processes are completed accurately and deliverables are met Provides day-to-day training and coaching to team members while addressing employee inquiries and escalations Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate Conducts quality assurance reviews and provides routine supervisory manager approvals Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions Identifies and recommends opportunities for process improvement and risk mitigation to senior management Skills: Attention to Detail Customer and Client Focus Oral Communications Account Management Adaptability Analytical Thinking Critical Thinking Written Communications Active Listening Collaboration Problem Solving Stakeholder Management Line of Business Job Description: Wealth Management Operations (WMO) provides end-to-end operational support that drives the client experience for Wealth Management advisory partners and their clients. Within WMO, Investment Information Management teams execute manual processes and monitor automated processes to accurately receive and manage investment information such as updating prices and dividends, monitoring investment performance accuracy, and validating client data. Performance accuracy measures the automatic generated rates of return on client accounts to ensure the return accurately represents how the client's holdings have performed. As part of Wealth Management Operations (WMO), Investment Information Management Organization, this position is an Information Management Team Lead role within the Merrill Wealth Management Performance Operations group. This group is responsible for maintaining timely and accurate client performance returns for the branch office network. The team lead supports the performance measurement analysts with a wide variety of issues relating to domestic and international account performance and acts as a liaison between the team and business partners to ensure timely resolution of issues and/or support of new enhancements. Responsibilities: Resolves day-to-day problems and executes deliverables within the business unit. Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product line. Manages team workload and provides oversight and direction to team. Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities. Maintains internal, operational, and financial controls and works within risk appetite of the business unit. Ensures all daily initiatives, deliverables, and events are completed timely and accurately. The role includes researching and resolving complex issues, assisting with escalations, and working well with business partners. Quality assurance reviews are performed for all dividend events and coaching is provided to associates, as needed. The Information Management Team Lead acts as a liaison with the fund partners and schedules meetings, as needed; including attending and presenting during their annual visits, as required. The Information Management Team Lead is responsible for assisting with executive level presentations, audit requests and inquiries, reviewing and updating team templates and procedures, escalating issues, capacity planning, strategic initiatives, and able to meet deliverables within time constraints, especially during periods of high volume. The Information Management Team Lead may also be a Process Delegate Admin within the Process Owner Portal for the aligned Single Process Inventory and ensure the process is documented and kept updated. The Information Management Team Lead assists with vendor management activities ensuring they are performed promptly. Instituting effective monitoring processes relative to quality assurance levels on tasks performed by external vendors and in-house performance analysts. Partnering with existing vendors to enhance current product offerings, providing oversight of risk issues and framework (vendor and LOB).

Requirements

Attention to Detail
Customer and Client Focus
Oral Communications
Account Management
Adaptability
Analytical Thinking
Critical Thinking
Written Communications
Active Listening
Collaboration
Problem Solving
Stakeholder Management
Ability to work well with internal and external team partners.
Able to lead team functions during high volume periods.
Adhering to record retention guidelines and standards
Ensures templates are kept up to date and are working effectively.
Assist with audit inquiries, as needed.
Ability to lead teammates and act as a strong role model within the team.
Drives execution of complex financial and/or non-financial client transactions
Thorough metric review and input prior to ORCIT reporting
Performs quality assurance reviews, testing and training to ensures high performance accuracy of performance metrics and quality standards.
Adhering to record retention guidelines and standards
Supports risk management and audit processes, including identification of issues, development of mitigation strategies, and exam preparation.
Reviews and updates procedures as needed to ensure they are accurate and up to date.
Strong written and verbal communication skills
Strict attention to detail and accuracy
Must be available to work extended hours during periods of high volume.
Excellent organization skills; ability to prioritize and handle multiple tasks independently
Proficient PC skills, including Microsoft Excel and Outlook
Prior experience in the financial industry
Strong understanding of financial markets and investment assets, to include equity, fixed income, and alternative investment securities.
Prior experience working with the review or reconciliation of transactional/security data for investment products (i.e. cost basis, pricing, corporate actions, etc.)

Nice To Haves

Investment Performance Reporting Experience
Process Efficiency
Oral Communication
Written Communication
Critical Thinking
Data Analysis
Research
Problem Solving
Multitasking
Collaborating
Presentation Skills
Risk Management
Microsoft Excel
Microsoft Outlook

Responsibilities

Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
Coordinates and manages team workflow across various systems to ensure daily processes are completed accurately and deliverables are met
Provides day-to-day training and coaching to team members while addressing employee inquiries and escalations
Monitors team service levels, volume, performance metric reporting, escalating concerns where appropriate
Conducts quality assurance reviews and provides routine supervisory manager approvals
Researches complex operational and client requests, issues, and escalations to identify root cause and assist with remediation efforts and solutions
Identifies and recommends opportunities for process improvement and risk mitigation to senior management
Resolves day-to-day problems and executes deliverables within the business unit.
Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product line.
Manages team workload and provides oversight and direction to team.
Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities.
Maintains internal, operational, and financial controls and works within risk appetite of the business unit.
Ensures all daily initiatives, deliverables, and events are completed timely and accurately.
The role includes researching and resolving complex issues, assisting with escalations, and working well with business partners.
Quality assurance reviews are performed for all dividend events and coaching is provided to associates, as needed.
The Information Management Team Lead acts as a liaison with the fund partners and schedules meetings, as needed; including attending and presenting during their annual visits, as required.
The Information Management Team Lead is responsible for assisting with executive level presentations, audit requests and inquiries, reviewing and updating team templates and procedures, escalating issues, capacity planning, strategic initiatives, and able to meet deliverables within time constraints, especially during periods of high volume.
The Information Management Team Lead may also be a Process Delegate Admin within the Process Owner Portal for the aligned Single Process Inventory and ensure the process is documented and kept updated.
The Information Management Team Lead assists with vendor management activities ensuring they are performed promptly.
Instituting effective monitoring processes relative to quality assurance levels on tasks performed by external vendors and in-house performance analysts.
Partnering with existing vendors to enhance current product offerings, providing oversight of risk issues and framework (vendor and LOB).