Information Governance Supervisor

SK Battery America • New York, NY

6d • Hybrid

About The Position

We are seeking an Information Governance Supervisor to join our New York City office. This position oversees various Firm resources to effectively coordinate and perform information governance functions, including file intake, transfers, data access, records retention and disposition. The Information Governance Supervisor advises the Firm's attorneys, clients and business services professionals about information governance best practices, data privacy and risk management issues while ensuring compliance with Firm policy. The position is also responsible for providing guidance, direction, mentorship and instruction to other Information Governance and Information Management staff related to governance initiatives. The position will be based in our New York City office and has a hybrid in-office/remote working schedule. Please note that the Firm will not sponsor applicants for work visas for this position.

Requirements

• Knowledge of database systems (e.g. Relativity) and Boolean searching methodologies.
• Knowledge of text, pst, msg and zip file types.
• Ability to use Windows commands to move, copy and zip files for share site posting or saving electronic files.
• Strong leadership skills and the ability to delegate work effectively.
• Current knowledge of industry best practices, trends and techniques
• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail and customer service
• Excellent analytical, troubleshooting, organizational, and planning skills
• Ability to effectively supervise others
• Ability to administer Firm policies and procedures
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work and delegate effectively
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Ability to use discretion and exercise independent and sound judgment
• Flexibility to travel
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs
• Bachelor's degree
• Minimum of five years of related experience and 3 years of supervisory experience

Responsibilities

• Coordinates and performs all aspects of information governance processes, including file intake, management, disposition, destruction and/or transfer, with minimal supervision.
• Oversees outgoing client file transfer requests, involving IT, Records Management, Office of the General Counsel and others as needed.
• Reviews outgoing client files, complying with the engagement agreement, outside counsel guidelines, and Firm policy.
• Oversees incoming client file transfers, including downloading from file sharing sites and populating the document management system, coordinating email transfers, loading emails to mailboxes and tracking the status of the transfer.
• Communicates with incoming lateral partners to understand their needs and ensure that their files are transferred efficiently, coordinating with their prior firm as necessary.
• Ensures that Information Governance and Information Management staff working on client file transfers are completing their tasks accurately and efficiently.
• Develops modified workflows for client file transfers, as needed, and ensures that team members understand and follow the workflow.
• Coordinates with information governance departments at other firms to ensure timely receipt of client and attorney data in compatible formats.
• Imports and exports emails to and from PST files using Microsoft Outlook.
• Reviews personal emails of departing attorneys and partners in preparation for export in accordance with Firm policies.
• Utilizes Relativity or other document review platforms to review and prepare files for transfer to departing attorneys, other firms and clients.
• Utilizes Excel to track file transfers to ensure completeness and provides regular reports to management on the status.
• Assists, guides and participates in the organization and filing of client emails for retiring partners, departing attorneys and business services professionals.
• Leads and participates in global information governance projects such as office moves and cleanups.
• Coordinates with the Records Management team to ensure file management compliance with firm policy, client guidelines and best practices.
• Monitors weekend and after hours projects, assisting where necessary to meet deadlines
• Acts as a representative for the department ensuring that file keeping best practices are followed.
• Communicates department and Firm best practices to partners, attorneys and business services professionals.
• Assists business services professionals and attorneys in proper use of Firm applications and provides ad hoc training, when appropriate.
• Assists in implementing and administering retention and quality control programs.
• Assists management in determining need for change, and in developing and implementing the same.
• Understands Ethical Wall and Legal Hold processes and their impact on access to, transferring of and disposition of paper and electronic files and, when necessary, communicates with partners, attorneys, and business services professionals.
• Ensures current knowledge of Firm policies and practices, current knowledge of industry trends, and continued professional development for business services professionals.
• Participates in the interviewing, selection and training process.
• Recommends and implements changes and improvements in methods and procedures to higher level management.
• Coordinates and oversees department projects, day-to-day operations and long-range plans.
• Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with Firm policies.
• Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance.
• Oversees employees' work performance and provides guidance in the resolution of problems.
• Initiates disciplinary procedures in collaboration with the Human Resources Department.
• Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service and improved employee relations, in alignment with the Firm's Core Values.
• Develops and communicates departmental guidelines and procedures.
• Ensures accurate and timely responses to requests for departmental services.
• Regular and reliable physical presence
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level