INFORMATION DESK REP

Premier Health • Centerville, OH

5d • Onsite

About The Position

The Information Desk Representative provides a welcoming and positive first impression at all the Premier Health facilities by providing information about hospital services, patient information, visitor information and by directing patients and visitors to patient rooms and hospital departments. The Information Desk Representatives interface with all hospital departments and services to facilitate a timely and consumer oriented response to those needing assistance. The Information Desk Representative will monitor the flow of activity at the various entrances, offer accurate, simple directions, wayfinding to patients, families, and visitors and monitor the supply of wheelchairs at the various entrances

Requirements

• High School Diploma / GED
• 1 - 3 years of job-related experience
• Computer literate and keyboard proficiency
• Utilizes the hospital computer system to provide authorized patient information
• Strong interpersonal skills with ability to work in a team environment
• Outstanding customer service skills, conflict management and problem solving skills
• Ability to work independently with little to no supervision and exercises good time management
• Ability to work in a high stress environment
• Manage multiple tasks while remaining focused on the overall delivery of service to hospital customers
• Exhibit an attitude of caring and empathy, insure fairness and concerns for all person of all economic and social levels, races and cultures and sexual orientation

Responsibilities

• providing information about hospital services
• providing patient information
• providing visitor information
• directing patients and visitors to patient rooms and hospital departments
• monitor the flow of activity at the various entrances
• offer accurate, simple directions, wayfinding to patients, families, and visitors
• monitor the supply of wheelchairs at the various entrances
• Accepts responsibility for mail, packages, flowers, and equipment left at the information desk and follows up on delivery to the correct location

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees