IT Support Desk Rep

Mall of America • Bloomington, MN

3d

About The Position

This individual will work as part of a team to provide hands-on support for information technology aspects of internal and external client business.

Nice To Haves

• Strong analytical and problem-solving skills
• Ability to adapt to a fast-paced, rapidly-changing environment and can multi-task on a regular basis
• Customer focus and the ability to communicate effectively with management, co-workers and customers
• Working towards certification in Information Technology or related field.
• A team player who likes new challenges and a diverse, always changing work environment
• Adept hardware and software knowledge (Windows 7, Windows 10, Microsoft Office, iOS)
• Experience providing desktop and point of sale support
• Experience with ITIL and SLA methodologies

Responsibilities

• Support point-of-sale (POS), PC desktop and laptop hardware components, PC operating system software and application software, and mobile devices
• Provide end-user support to various levels of technical and non-technical staff
• Assist in monitoring, documenting, and resolving help desk support requests, escalating when appropriate
• Installs, manages, and/or troubleshoots software, hardware or other equipment.
• Assist in maintaining pc, laptops, and mobile devices
• Assist in various other IT departmental projects
• Regular, reliable and consistent attendance
• Additional duties as assigned.

Benefits

• team member discounts
• free Nickelodeon Universe ride passes
• Teladoc
• Employee Assistance Program
• generous tuition reimbursement
• FREE Metro Pass Universal Pass
• comprehensive health benefits and programs, which may include medical, vision, dental, life insurance
• 401(k) match
• short term disability
• long term disability
• paid parental leave
• paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed