Information Control Clerk

TechFlow•Ypg, AZ

About The Position

Information Control Clerk, Yuma Proving Ground Top reasons to work at EMI Services, a subsidiary of TechFlow: Paid Time Off -Vacation, Sick & Federal Holidays Friday's Off! EMI is looking for a Control Clerk who primarily receives, records, and distributes work orders to service crews upon customers' requests for repairs and maintenance. This Control Clerk is a highly responsible and detailed clerical position essential to the successful completion of the operations. Work involves proficiency in the utilization of Maximo (an online government database program), distribution of information and messages by direct personal, written, or telephone contact. Work is performed under general supervision according to established procedures.

Requirements

Must be knowledgeable in current office equipment and standard business computer programs and proficient in Maximo.
High School Diploma, GED or equivalent.
Each complete year of accredited college education in a related field may be substituted for the equivalent number of years of the required experience
Valid driver’s license compliant with REAL ID Act or willing and able to obtain one
Pass a pre-employment drug screening and background check
Regular, dependable attendance
U. S. citizenship to obtain and maintain access to military installations

Responsibilities

Receives, records, and distributes work orders to service crews upon customers' requests for repairs and maintenance.
Proficiency in the utilization of Maximo (an online government database program), distribution of information and messages by direct personal, written, or telephone contact.
Records information, such as name, address, article to be repaired, or service to be rendered.
Distinguish tickets in the query and assigns them to the correct department.
Prepares work orders and distributes to service crew, schedules service calls and dispatches service crew.
Relay messages and special instructions to mobile crews and other departments using a two-way radio.
Schedules and dispatches all preventative and cyclic maintenance work orders as well.
Inputs technician’s time and notes in the ticket.
Close out tickets by putting them in a completed status with detailed notes for documentation.
Calls or writes the customer to follow up and insure satisfactory performance of service.
Troubleshoot any discrepancies or researches complex work orders when necessary.
Keeps record of service calls and work orders by maintain proper filing of completed work orders.
Communicate regularly with Public Safety, EMS Personnel, Fire Department, Public Works and other agencies to assist mechanics with gaining access to buildings.
Issue and sign out keys for Active Duty Military personnel and other Government Officials.
Maintain a key log.
Sign and issue building turnovers to new barracks and other Government building recently re-keyed.
Operates standard office equipment such as computers, typewriters, and copiers.
Assists in compiling reports related to the unit's activities.
May interact with vendors in matters regarding supplies and materials.
Performs other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work