Information Clerk - Patient Relations

Tenet Healthcare • Detroit, MI

2d • Onsite

About The Position

DMC Sinai-Grace Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients.
Benefit Statement:
At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.
Note: Eligibility for benefits may vary by location and is determined by employment status
Job Summary
Under direct supervision, and according to established policies and procedures receives and assists patient/visitors, directing them to appropriate hospital location. Answers incoming telephone calls to provide general and patient related information utilizing an on-line computer.
Receives patients and visitors. Retrieves patient information form computer, provides patient room number, issues visitor pass and directs visitors to appropriate locations. Follows established procedures if visiting restrictions are noted.
Provides general information to visitors or telephone inquiries such as visiting hours, number of visitors per patient and hospital services; route calls, pages or takes message for physicians.
Receives, gives directions to, assists and routes hospital visitors and patients to appropriate location.
Maintains visitor pass file according to established procedure to accurately reflect availability of passes for each patient room; maintaining an adequate supply of visitor passes, replacing those that are missing or soiled.
Inputs visiting restrictions into on-line computer as requested by nursing, security or patients.
Arranges transportation for patients as requested by contacting taxi service, patient’s home, nursing home, etc. Arrange for transportation to hospital departments as needed (i.e. Labor and Delivery patients).
Promotes guest relations; anticipates and responds to the needs of others; provides assistance in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity. Maintains a professional appearance and a clean, safe environment.

Requirements

• High school diploma or equivalent.
• Interpersonal and communication skills to greet, assist, provide information to and direct all hospital visitors in a manner that conveys a positive image of the hospital.
• Manual dexterity and visual acuity to operate an on-line computer and file visitor passes.

Responsibilities

• Receives and assists patient/visitors, directing them to appropriate hospital location.
• Answers incoming telephone calls to provide general and patient related information utilizing an on-line computer.
• Receives patients and visitors.
• Retrieves patient information form computer, provides patient room number, issues visitor pass and directs visitors to appropriate locations.
• Follows established procedures if visiting restrictions are noted.
• Provides general information to visitors or telephone inquiries such as visiting hours, number of visitors per patient and hospital services; route calls, pages or takes message for physicians.
• Receives, gives directions to, assists and routes hospital visitors and patients to appropriate location.
• Maintains visitor pass file according to established procedure to accurately reflect availability of passes for each patient room; maintaining an adequate supply of visitor passes, replacing those that are missing or soiled.
• Inputs visiting restrictions into on-line computer as requested by nursing, security or patients.
• Arranges transportation for patients as requested by contacting taxi service, patient’s home, nursing home, etc.
• Arrange for transportation to hospital departments as needed (i.e. Labor and Delivery patients).
• Promotes guest relations; anticipates and responds to the needs of others; provides assistance in a courteous, quick manner; treats others with care and respect maintaining privacy, confidentiality and dignity.
• Maintains a professional appearance and a clean, safe environment.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees