Information Assistant

NC State Campus Enterprises•Raleigh, NC

9h•$11 - $12•Onsite

About The Position

NC State Students Centers creates memorable experiences for all students, guests and alumni at NC State. We strive to provide a clean, safe and welcoming environment for the NC State community. In support of the university’s educational mission, we serve as a cornerstone for student growth, learning and involvement through the highest quality service and facilities. Working as a member of the NC State Student Centers, students gain valuable experience and develop skills that can be transferred to their individual career paths. NC State Student Centers has developed student employee objectives and corresponding learning outcomes that outline the development opportunities student employees can expect. These objectives and outcomes can be found at go.ncsu.edu/studentemployment. As student employees with Campus Enterprises, we expect you to be professional and be present for your shifts. This includes but is not limited to: Arriving early for shifts Having on a complete uniform Clocking in and clocking out in a timely fashion Cell phones are only used at appropriate times Prioritize the client Finish all duties before taking a break NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process, are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Requirements

Current NC State University student with a flexible schedule
Demonstrate excellent customer service skills
Ability to carry, push, pull, and roll up to 40 pounds
Ability to work with and manage a team to serve a diverse population
Elevated oral and written communication skills
Willingness and ability to support other functions of NC State Student Centers
Attend mandatory staff meetings, student employee orientation, and training sessions

Responsibilities

Proactively greet and engage with students and guests.
Communicate with campus departments and outside organizations to gather necessary information for guests
Assist guests by sharing information about events, campus resources, maps, and departmental or organizational contacts
Respond to phone calls and email inquiries, ensuring clear and helpful communication
Manage check-ins for indoor and outdoor lobby table reservations and provide equipment if necessary
Oversee charger checkout for students and guests, ensuring proper tracking and timely returns
Collect and record lost and found items and assist in returning them to their owners when possible
Work independently while identifying and solving problems effectively
Maintain a high level of professionalism and a clean work environment at all times
Promote NC State Student Centers student employment program
Work on special projects assigned by Campus Enterprises and NC State Student Centers administration
Remain in compliance with NC State Student Centers student employee policies and expectations at all times