Inflight Base Supervisor - GRR

Allegiant•Grand Rapids, MI

8d•$60,000 - $82,000

About The Position

Inflight Base Supervisors are responsible for Inflight operations for their assigned crew domicile(s). They play a pivotal role in ensuring the Inflight Departmentâs operational excellence, safety, and customer service standards. The Supervisor will lead and manage our Flight Attendants while fostering a culture of accountability, compliance, and performance excellence. They will coach and develop Flight Attendants to exceed performance expectations, including conducting observation flights, ramp checks, and sharing customer experience metrics. They will conduct fact-finding and grievance meetings, hiring and terminating employees as needed, and managing conflict resolution while fostering a positive, team-oriented environment. They work in an airport environment and in a front-line capacity to manage the day-to-day operations, respond to irregular operations, and implement strategies to achieve on-time performance and safety of Allegiant Flight Attendants with an emphasis on our Companyâs principles and values. They will use base and department performance metrics to guide decisions and identify improvement opportunities. They will promote a safety-first culture by ensuring adherence to regulatory and Company standards, conducting investigations, and maintaining accurate employment records. The Supervisor will execute daily, weekly, and monthly operational plans, ensuring smooth operations during irregular schedules and flight interruptions, including evenings, weekends, and holidays. They will work with cross-functional teams to address delays, improve on-time performance, and support initiatives that enhance the customer experience. They will take ownership of special projects to enhance the departmentâs operational effectiveness and employee engagement.

Requirements

Combination of Education and Experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. Must pass a Criminal Background Check.
Associate's Degree in related field or equivalent experience.
Minimum one (1) year of experience as a flight attendant.
Minimum two (2) years of experience managing people.
Minimum one (1) year of experience managing in a union environment.
Valid/Unexpired Passport Book: Yes
Valid/Unexpired Driver's License: Yes
Must pass Allegiant Flight Attendant Training and maintain currency.
Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, is a requirement of the job.
Federal Aviation Regulations (FARs) knowledge.
Proficient with Microsoft Office Products.
Ability and willingness to travel as required.
Ability to communicate effectively with a dispersed workforce.
Ability to handle a large internal and external client base.
Ability to work autonomously, with minimal supervision.
Ability to handle conflict management with ease and comfort while establishing rapport and achieving results.
Ability to maintain confidentiality of sensitive information.

Nice To Haves

Open to feedback for performance improvement.
Excellent interpersonal skills to effectively work with diverse staff members, customers, and interface with other departments.
Display strong leadership skills and is able to make sound, strategical, consistent decisions as needed under pressure.
Team player who supports, motivates, and promotes the team, demonstrating a strong work ethic and maintains a positive attitude and role model at all times.
Ability to work special projects for further development.

Responsibilities

Lead initiatives to achieve on-time performance goals set for the base/region.
Execute daily, weekly, and monthly operational plans and respond to irregular operations as needed.
Work flexible hours and be available during evenings, weekends, and holidays to handle irregular operations and flight interruptions.
Coach and develop flight attendants to reach and exceed expected performance levels.
Conduct fact-finding and investigation meetings. Accountable to timely and accurate grievance processes.
Hire and terminate Flight Attendants.
Promotion of safety and compliance with all regulatory and Company requirements.
Knowledgeable of key base and department metrics and performance indicators and the departmentâs performance relative to them.
Conduct delay investigations and collaborate with other departments to improve on-time performance.
Perform Flight Attendants ramp checks and observation flights as required.
Communicate customer experience metrics to the Flight Attendants while supporting initiatives to improve them.
Interpret contract language as it pertains to day-to-day operations.
Maintain accurate employment files of Flight Attendants.
Effective communication skills, both verbal and written.
Serve as company/department representatives and liaisons at the local level with internal and external customers.
Ensure any direct reports understand and apply our Customer Commitment and customer service standards to their daily responsibilities as appropriate.
Model Allegiantâs customer service standards in personal actions and when providing leadership direction.
Other duties as assigned.