Supervises and reviews the performance of the Industrial Rehabilitation Nurses (IRNs) and mentors the nurses on problem solving and resolution of complex medical treatment and claim issues that arise within workers' compensation claims. Reviews work performed by the nurses and provides ongoing feedback to improve timeliness, quality, consistency, customer service and compliance with policy and procedures and to ensure employee engagement. Mains management reports that are essential to evaluating staff productivity, performance, referral volume and case load, as applicable, and adjusts staffing patterns as needed. Reviews claim files and consults with the BWC IRN, MCOs, claim staff, legal, and medical administration, as appropriate, on complex medical and claim issues to assist in resolution of issues. Facilitates internal and external communication and training for the BWC nurses and MCO colleagues to ensure understanding of policies, procedures, and emerging clinical practices related to services as provided by the BWC nurses.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed