Industrial IT Technician
About The Position
The Industrial IT Technician bridges the gap between traditional IT systems and manufacturing operational technology (OT), focusing on maintaining, troubleshooting, and securing factory floor systems like PLCs, robots, and automation machinery. They ensure maximum uptime by installing and supporting hardware/software, often requiring knowledge of industrial networks, electrical systems, and machinery ensuring optimal performance and uptime in a manufacturing environment. This role manages machine and device connectivity in a production environment, ensuring reliable network communication between industrial equipment and systems.
Requirements
- Demonstrate strong troubleshooting and problem‑solving skills, with the ability to quickly diagnose and resolve issues.
- Work effectively both independently and within cross‑functional teams
- Communicates clearly in both written and verbal formats and brings hands‑on experience with industrial software applications to support operational efficiency.
- Associate or bachelor’s degree in information technology, Industrial Technology, Computer Science or a related field
- 5+ years’ experience in IT support, preferably in a manufacturing or industrial environment
- Willingness to work in a production environment and support off-hours on on-call needs if required
- Experience with industrial communication protocols
- Strong organizational and documentation skills
- Excellent problem-solving skills and communication skills with both technical and non-technical personnel
- Ability to travel to other locations both in the US and globally as needed
Nice To Haves
- Familiar with industrial software applications including Vision systems
Responsibilities
- Support and maintain production related IT systems to ensure high availability and minimal downtime
- Configure, troubleshoot and maintain connectivity for machines, devices and industrial network infrastructure on the production floor
- Monitor and support industrial networks and connected equipment
- Implement and maintain cybersecurity best practices for Operational Technology (OT) Systems
- Provide technical support for manufacturing software applications and resolve system issues
- Assist in diagnosing and resolving hardware, software and network-related problems in a production environment
- Support day-to-day operations by responding to system issues and minimizing production disruptions
- Assist with installation, configuration and deployment of new equipment and technologies
- Collaborate with engineering, maintenance and IT teams to ensure seamless system integration
- Maintain documentation for systems, configurations and troubleshooting procedures
Benefits
- Health, Vision, Dental Insurance
- Immediate 401(k) Match
- Wellness Program/Incentives
- Paid Lunch Breaks
- Paid Time Off
- Shift Premiums & Incentives
- On-Site Fitness Facility
- Climate controlled environment
- Continued Learning Opportunities
- Tuition Assistance Program
- Employee Appreciation Programs
- ARMOR-IIMAK Safety Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
