Industrial General Manager

JLL•Charlotte, NC

4d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL! We are currently seeking a General Manager to join our Industrial Property Management team. Our team’s priorities are: Providing an experiential approach which guides a differentiated property management experience, resulting in better care and better business Support the exponential growth of our business by providing people integration and synergy Develop our people for bigger and better roles Supporting ambitions beyond the workplace Applying new technology and data to drive change What this job involves Market position responsible for overall property management operations for a portfolio in accordance with company policies, procedures and standards. The individual should possess knowledge and skills in property management with extensive emphasis on tenant service Property Management Coordinate all aspects of property management, including the development of effective relationships with JLL Clients and tenants; supervision of staff; general property maintenance; implementation capital improvements and financial reporting and record keeping. The General Manager position is a player / coach – managing the local team and managing properties.

Requirements

Bachelor's degree (B. A.) from four-year college or university and 5 – 10 years of commercial real estate experience; or equivalent combination of education and experience.
Must have a current Real Estate sales license or obtain license within six months of employment.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from tenants, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
High Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Microsoft Office; Microsoft Excel; Microsoft Outlook; Yardi Property Management System and other Client based real estate systems.
Interpersonal skills; oral communication; written communication; teamwork; diversity; integrity and ethics; organizational support; professionalism; quality of work; observance of safety and security procedures; attendance and punctuality; and dependability.
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Tenant Service - Manages difficult or emotional tenant situations; Responds promptly to tenant needs; Solicits tenant feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies tenant feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Responsibilities

Tenant Move-ins including the preparation of commencement letters and lease administration
Act as liaison between tenant and construction management and participate in punch list walk-through and follow-up; coordinate finish selections
Evaluate annually all service contract requirements and oversee property maintenance contracts
Coordinate repairs, maintenance and site inspections
Processing of Accounts Payable
Collections of Accounts Receivables
Annual budget preparation
Monthly variance reports, ensuring accurate data updates of any lease changes Development of a comprehensive capital improvement schedule for each property
Coordinate operating expense reconciliations with accounting, be knowledgeable of lease provisions
Supervise property managers, maintenance personnel, administrative personnel and assure superior tenant service
Develop and maintain positive relationships with your team.
Work with the team members in accordance with their needs to develop their skills and abilities.
Implement periodic training for team members.
On-board new employees.
Conduct staff meetings and one on one employee meetings on a regular and consistent basis.
Communicate and commit to the best practices identified in the industrial property management Handbook.