Industrial Customer Service (ID #473085)

Partners Personnel Management • Stow, OH

39d • $25

About The Position

Our client takes great pride in the quality of their products, the integrity of their work, and the relationships they build with their customers, and they are looking to add a person with that same mindset to the team! The Industrial Customer Support Representative will work with other team members to collaborate and support customers.

Requirements

• 2+ years of customer service experience
• Strong phone and active listening skills with a customer-first approach
• Detail-oriented with strong organizational skills and accuracy in data entry
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Proficient in Microsoft Word, Excel, and QuickBooks (or similar software)
• Comfortable making independent decisions and problem-solving
• Ability to work overtime when necessary

Responsibilities

• Answer incoming phone calls and emails professionally, providing timely and accurate responses to inquiries
• Assist customers with product selection, pricing, and order placement
• Troubleshoot product-related concerns and provide guidance on proper usage
• Address customer complaints or issues, ensuring a positive resolution while maintaining professionalism
• Process order modifications, returns, exchanges, and refunds in compliance with company policies
• Communicate customer requests, special instructions, or urgent orders to the relevant departments
• Keep product and pricing information up to date for accurate customer assistance
• Educate customers on the proper use and maintenance of products
• Identify the root cause of issues and provide appropriate solutions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees