Industrial Automation Services Coordinator

REXEL•Glenwillow, OH

12d

About The Position

We are looking for a Services Coordinator to join our Rexel team in Solon, OH! Summary: The Automation Services Coordinator is responsible for managing low-complexity services projects by generating quotations, placing orders, handling customer material, coordinating logistics, tracking shipments and billing the customer correctly. Act as a liaison between the customer(s), supplier(s) and internal stakeholders as required throughout projects, providing clear and timely communications. Customers’ key day-to-day contact for certain portions of the Industrial Services offer, which may include, but is not limited to, Remanufacturing/ Repairs, Field Labor engagements, Training and Contracts.

Requirements

Equivalent experience in the industry with a strong sales background will be given serious consideration
Experience in Inside Sales, Customer Service, Warehouse
High School or GED - Required
Customer oriented and motivated with excellent communication, organization, and problem-solving skills
Ability to prioritize and manage multiple tasks and deadlines
Strong leadership and organizational skills
Excellent negotiation skills, interpersonal skills and ability to drive decisions with influence
Knowledge of the Services offer is essential
Ability to exhibit a positive, friendly and helpful attitude with customers and to be sensitive to their needs
Able to meet deadlines
Excellent attendance record required
Able to work overtime as needed

Nice To Haves

Two-year technical degree or more preferred

Responsibilities

Create quotes for customer inquiries received by telephone, e-mail and fax for Rexel Industrial services. Converts quotes to orders as needed
Create purchase orders for buy/ resell and services and process with Rockwell Automation
Support outside sales personnel and product managers for Rockwell Automation services
Process Rexel Industrial services quotations and provide continuous follow up throughout the completion of the customer's purchasing cycle
Provide pre-sale and post-sale support for different types of Rexel and supplier support contracts
Provide support as needed for in-person fee based training classes, including coordination of class schedules, marketing, and class logistics
Achieve and maintain technical capabilities at required levels, attend customer seminars, schools and special promotions and participates in sales meetings, vendor seminars and training schools to enhance and maintain personal and product knowledge
Other duties as assigned

Benefits

Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities – We like to promote from within