Industrial Account Manager

Snap-on•Libertyville, IL

12d•$40,000 - $44,000•Onsite

About The Position

Snap-on Credit LLC is the financial arm of Snap-on Inc., a $4.7 billion, S&P 500 company, and leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services are sold through the company’s franchisee, company-direct, distributor and internet channels. From our headquarters in Libertyville, IL Snap-on Credit provides financing to technicians, students of automotive technical institutions, and shop owners for the purchase of Snap-on hand tools, power tools, tool storage, and diagnostic products through our Extended Credit program. Primary responsibility is the management and collection of the Snap-on Industrial EC portfolio, performing in a manner that will achieve corporate, regional, and individual performance standards.

Requirements

1-3+ years of professional business experience
1-3 years of credit and collections experience
Business understanding and demonstrated skills and knowledge in: Credit and collections Credit laws and regulations Reporting requirements Communications – verbal and written Computer applications Skip Tracing Negotiation
Approachable and responsive
Proactive, Organized, Flexible
Excellent work ethic
Team player
Goal oriented
Normal working hours, limited travel
Normal office environment.

Nice To Haves

BS or BA degree or equivalent professional experience

Responsibilities

Make outbound calls on accounts where payments have been missed and resolve service issues while controlling delinquency
Escalate any important issues to the attention of the Industrial Senior Account Manager
Resolve customer delinquency problems or vendor delivery issues so as to retain customers and achieve permanent corrective action.
Make arrangement to obtain customer payments, process phone payments, etc.
Answer field and customer questions concerning the credit program and account status.
Quote payoffs, provide account status, facilitate resolution of Vendor issues, etc.
Manage transition of post-graduation accounts to appropriate servicing Franchisees
Ensure day to day activities and collection procedures adhere to corporate policy
Counsel and advise Industrial sales & management team on credit sales, collections, and customer credit concerns
Promote Snap-on Credit’s EC program
Educate Industrial field sales personnel on EC program features and benefits
Handle inbound customer, Account Manager, and Franchisee calls with questions about Industrial EC accounts
Other duties as required