Individual Placement - Front Line/Administration Participant - Kawishiwi Ranger District

Student Conservation Association•Ely, MN

11d

About The Position

This position will spend the summer gaining hands-on customer service experience at a Superior National Forest Ranger District office while supporting the administration program. Primary duties will include visitor education; assisting with Boundary Waters Canoe Area Wilderness permit issuances; assisting with Forest product permit issuances; providing visitors with recreation and biological information about the Superior National Forest while providing directions to a variety of locations; answering phones and taking messages; responding to emails; and general administration duties. Additional opportunities may be available throughout the summer which may include assisting with gift shop sales; supporting National Visitor Use Monitoring survey efforts; supporting wildlife biology programming; performing recreation site and trail maintenance work alongside recreation technicians; and Wilderness campsite and portage maintenance alongside Wilderness Rangers in the Boundary Waters Canoe Area Wilderness. Prospective candidates should be self-motivated individuals who would be expected to work as part of a team and candidates would be expected to interact directly with National Forest visitors to provide customer service at Superior National Forest Ranger District Offices which may include selling gift store merchandise. Positions will likely work from mid-May to mid-August but start and end dates may be negotiable.

Requirements

Driver’s License
Ability to work independently
Communication skills
Ability to operate a pickup truck or other 4WD vehicle on unpaved roads

Nice To Haves

Experience performing customer service duties
Experience talking to Forest visitors and completing surveys using established protocols

Responsibilities

Providing customer service to National Forest visitors.
Answering telephone calls and directing calls to the appropriate resource specialist.
Responding to emails and voicemails about National Forest conditions.
Providing visitor education and information to National Forest visitors.
Working alone on occasion once they are fully trained on applicable duties and safety. protocols. In general, members will be working with Forest Service employees.
Supporting Superior National Forest Ranger District Offices which may be open on weekends. Some degree of weekend work will likely be required with this position.
Supporting National Visitor Use Monitoring (NVUM) efforts which may include completing NVUM surveys at pre-determined sites and times using established survey protocols and questions.
Completing recreation site and trail maintenance tasks under the direction of Forest Service Staff.