Indirect Sales Account Manager

Ritter Communications•Little Rock, AR

About The Position

Ritter Communications has been at the forefront of the local communications industry for more than a century. We began providing telephone service in Northeast Arkansas in 1906. Today, Ritter Communications serves 100+ communities and more than 45,000 customers across Arkansas, northeast Texas, southeast Missouri, and west Tennessee. The company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the Mid-South. Ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience. General Summary: The Indirect Sales Account Manager is responsible for developing and maintaining strategic partnerships with Indirect Agents to achieve maximum profitability and revenue growth in line with the Company’s vision and values. Provides leadership to agents including establishing sales objectives and other key metrics, managing performance, training, and customer support as needed.

Requirements

Excellent sales skills and demonstrated ability to meet or exceed performance standards
Strong communication, presentation and interpersonal skills
Knowledge of telecommunications industry including operations, technology, and equipment
Knowledge of company products and services
Ability to lead and motivate diverse sales teams and with demonstrated ability to teach and coach, and develop them to attain their monthly sales and revenue goals
Proficient in the use of Microsoft Office with ability to quickly learn other software as needed
Strong leadership skills
Ability to organize and prioritize multiple work assignments
Ability to pay close attention to detail
Ability to make sound decisions using information at hand
Ability to travel for business requirements; must possess a valid Driver’s License with a satisfactory driving record
Bachelor’s degree plus 5 years of related sales experience in telecom or other high tech industry or an equivalent combination of education and experience

Nice To Haves

Experience in indirect sales environment is preferred.

Responsibilities

Meets or exceeds sales objectives by coaching, developing, motivating and encouraging sales team
Analyzes and set quotas for Indirect Sales channel and manages performance to those goals effectively, forecasting and communicating results accurately
Manages and leads cross-functional coordination/partnering on accounting, inventory, technical, billing, marketing, and sales strategy matters
Plans and maintains requisite agent headcount for responsible territory
Develops and implements tactical sales plans including priorities, processes, and timelines to ensure productivity measures are met
Develops sales incentive programs that drive results
Facilitates meetings with such topics as training, compensation, product or customer experience and other promotional events
Works closely with marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc.
Identifies, develops, and implements process improvements towards improving customer satisfaction, reducing transaction costs and time, improving sales efficiency, etc
Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required.