Indexing Operations Analyst I

AvidXchange, Inc.•Charlotte, NC

4h•Hybrid

About The Position

The Indexing Operations Analyst I is responsible for providing internal and external indexing support to ensure data integrity, efficient and timely processing of all indexing activities. This role involves working interdepartmentally with various teams, including, but not limited to, Internal Indexing teams, Customer Care, Intake, Learning & Development, Quality Assurance, Product, Business Insights and Business Applications, to ensure timely and accurate completion of all documents and activities. What you'll do: Conduct trainings and Process Overviews/Updates, in person and remote, on all materials related to Indexing Operations Identify different types of data that need tracking to improve business performance Work with internal/external leadership to prioritize suggested changes to impacted processes Identify and present trends, areas for operational improvement, and make suggestions for streamlining processes. Ensure SOPs, process maps, and job aids are maintained/up to date Act as a subject matter expert on assigned projects and tasks Plan, execute, and implement assigned projects Foster and manage relationships with internal and external stakeholders. Assist in reconciliation efforts between any needed departments Operations Manage real-time/daily correspondence with Sourcing Partners Analyzes Escalations, Productivity, Performance/Behavior trends as well as supplier trends to ensure we maximize profitability via strategic sourcing payment processing. Identify and act on any escalation/incident Manage customer cases for Indexing services What we are looking for: Excellent verbal, written and interpersonal communication skills Strong attention to detail Demonstrated ability to consistently meet all deadlines Demonstrated self-motivation and ability to research, organize and prioritize work with limited guidance Basic to Intermediate proficiency with MS Excel and PowerPoint Customer service experience, initiating forward facing communication with internal customers and/or external vendors Strong desire and aptitude to learn and question current processes Prior indexing processing experience using Accounts Payable software Preferred Experience, Qualifications, and Skills Bachelor’s Degree preferred or combination of education and experience Knowledge of and experience working with NACHA rules and regulations Intermediate to Advanced experience using MS Office programs Knowledge of Accounts Payable software and Salesforce Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience Additional Information This position will provide back up support for other team members and become cross-trained on multiple tasks Minimal to no travel requirements About AvidXchange AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. Who you are: A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. What you’ll get: AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

Requirements

Excellent verbal, written and interpersonal communication skills
Strong attention to detail
Demonstrated ability to consistently meet all deadlines
Demonstrated self-motivation and ability to research, organize and prioritize work with limited guidance
Basic to Intermediate proficiency with MS Excel and PowerPoint
Customer service experience, initiating forward facing communication with internal customers and/or external vendors
Strong desire and aptitude to learn and question current processes
Prior indexing processing experience using Accounts Payable software
Typically requires a University Degree or equivalent experience and minimum 3 years of prior relevant experience

Nice To Haves

Bachelor’s Degree preferred or combination of education and experience
Knowledge of and experience working with NACHA rules and regulations
Intermediate to Advanced experience using MS Office programs
Knowledge of Accounts Payable software and Salesforce

Responsibilities

Conduct trainings and Process Overviews/Updates, in person and remote, on all materials related to Indexing Operations
Identify different types of data that need tracking to improve business performance
Work with internal/external leadership to prioritize suggested changes to impacted processes
Identify and present trends, areas for operational improvement, and make suggestions for streamlining processes.
Ensure SOPs, process maps, and job aids are maintained/up to date
Act as a subject matter expert on assigned projects and tasks
Plan, execute, and implement assigned projects
Foster and manage relationships with internal and external stakeholders.
Assist in reconciliation efforts between any needed departments Operations
Manage real-time/daily correspondence with Sourcing Partners
Analyzes Escalations, Productivity, Performance/Behavior trends as well as supplier trends to ensure we maximize profitability via strategic sourcing payment processing.
Identify and act on any escalation/incident
Manage customer cases for Indexing services

Benefits

18 days PTO
11 Holidays (8 company recognized & 3 floating holidays)
16 hours per year of paid Volunteer Time Off (VTO)
Competitive Healthcare
High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
100% AvidXchange paid Dental Base Plan Coverage
100% AvidXchange paid Life Insurance
100% AvidXchange paid Long-Term Disability
100% AvidXchange paid Short-Term Disability
Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
Onsite Health Clinic with Atrium Health - available to Teammates and their eligible dependents
401(k) Match: 100% match on the first 3% of your salary, plus 50% match on the next 2%
Parental Leave: 8 weeks 100% paid by AvidXchange
Discounts on Pet, Home, and Auto insurance
WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
Onsite gym fitness center, yoga studio, and basketball court
Tuition Reimbursement up to the federal maximum of $5,250
Hybrid Workplace Flexibility
Free parking