Independence Program Manager

Pinnacle Services Incorporated•Minneapolis, MN

3h•$40,000

About The Position

Looking to advance your human services career? Wanting to join a team that is flexible, responsive, and knowledgeable? Our mission at Pinnacle Services is to ensure that quality services are being provided to the people we serve, so that they may achieve their full potential and realize their dreams. Do you share our values? Come and work with us! We are seeking a full-time Independence Program Manager to provide direct support and oversight of services provided to individuals living and working in the community. Pinnacle Services Inc. provides person-centered and positive supports to individuals with varying abilities and needs through residential services, in-home supports, case management, and other supportive programs. We offer a highly collaborative work environment that centers on providing services of the highest quality to the people we serve.

Requirements

Must successfully clear a DHS background check
Current driver’s license, auto insurance, reliable transportation, and an acceptable driving record determined by Pinnacle Services policy in order to use personal vehicle to transport clients, as needed
Must be available to work flexible hours
Four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older
One of the following: o a baccalaureate degree in a field related to human services, and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; o an associate degree in a field related to human services, and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; o a diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or o a minimum of 50 hours of education and training related to human services and disabilities
Ability to maintain a positive demeanor and demonstrate patience, compassion, dependability, and have a passion for helping others
Strong communication and interpersonal skills with the ability to form trusting relationships with individuals served
Ability to supervise professional and non-professional personnel and maintain positive relations with employees, individuals served, support teams, and other agency departments
Knowledge of the field of developmental disabilities, its practices and procedures, and the laws, rules, and regulations
Willingness to take initiative, adapt to circumstances, and work independently
Ability to make independent decisions when circumstances warrant such action
Must possess the ability to seek out and implement new methods, teaching strategies, assessment tools, and principles and be willing to implement therapeutic interventions, as required

Nice To Haves

CPR/AED certified (will train if missing this qualification)
Minimum of three years of supervisory level experience in a program providing direct support services to persons with disabilities or persons age 65 and older.

Responsibilities

Oversight of program service delivery
Coordination of scheduling to ensure consistent service delivery
Providing initial and ongoing training, coaching, and direct supervision of Community Support and Ryan White Specialists
Documentation, data collection and completion of documents for service initiation and annual service plan reviews
Ongoing quality insurance and improvement to ensure compliance with policies, procedures, and 245D licensing and service delivery requirements
Providing active support and direct care to individuals (community participation, health/safety/wellness, household management, adaptive skills, employment development/support services, homemaking)
Prioritizing the use of person-centered practices and positive support strategies to support the individuals served in the quality of life they want to live, and the skill sets they would like to develop to support that quality of life
Function as the representative and main point of contact for direct reports working the community, the individuals being served, and the families and team members who support them