Incubation Program Manager, Global Vendor Operations, YouTube

Google • San Bruno, CA

3h

About The Position

A problem isn’t truly solved until it’s solved for all. That’s why Googlers
build products that help create opportunities for everyone, whether down the
street or across the globe. As a Program Manager at Google, you’ll lead complex,
multi-disciplinary projects from start to finish — working with stakeholders to
plan requirements, manage project schedules, identify risks, and communicate
clearly with cross-functional partners across the company. Your projects will
often span offices, time zones, and hemispheres. It's your job to coordinate the
players and keep them up to date on progress and deadlines.

Fast-paced, dynamic, and proactive, YouTube’s Trust and Safety team is dedicated
to making YouTube a safe place for users, viewers, and content creators around
the world to belong, create, and express themselves. Whether understanding and
solving their online content concerns, navigating within global legal
frameworks, or writing and enforcing worldwide policy, the Trust and Safety team
is on the frontlines of enhancing the YouTube experience, building internet
safety, and protecting free speech in our ever-evolving digital world.

As the Trust and Safety Incubation Manager, you will find solutions that enable
scale. You will ensure minimum viable products are delivered prior to scaling
across our global operations. You will be involved in leading and coordinating
User Acceptance Testing (UAT) for large platform migrations and new releases. In
this role, you will help build lasting frameworks and processes to build for
scale.

At YouTube, we believe that everyone deserves to have a voice, and that the
world is a better place when we hear, share, and build community through our
stories. At YouTube, we believe that everyone deserves to have a voice, and that
the world is a better place when we listen, share, and build community through
our stories. We work together to give everyone the power to share their story,
explore what they love, and connect with one another in the process. Working at
the intersection of technology and boundless creativity, we move at the speed of
culture with a shared goal to show people the world. We explore new ideas, solve
real problems, and have fun — and we do it all together.

Requirements

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in a customer or client-facing role.
• 7 years of experience analyzing data and generating business insights.
• 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.

Nice To Haves

• MBA or Master's degree in a related field.
• Certification in Council of Supply Chain Management Professionals (CSCMP) and Operations Six Sigma.
• 7 years of experience using data analysis to drive decision making.
• 7 years of experience building relationships with stakeholders or clients.
• Experience in data center equipment environments or computer component manufacturing with the knowledge of SQL, analytics or other relevant operations coursework.
• Excellent problem-solving skills with the ability to apply structured thinking and logic to your work and provide solutions to challenges.

Responsibilities

• Plan, manage, and execute incubation projects (e.g., setting up experiments, tool testing and incubation, policy incubation and classifier training efforts).
• Define success criteria, lead and coordinate efforts with cross-functional teams, manage schedules/risks, and manage key performance indicator reporting.
• Manage stakeholder expectations through effective communications and manage change.
• Recommend and make data driven decisions to identify and fix enforcement gaps and subjectivity.
• Make business recommendations (e.g., cost-benefit, forecasting, experiment analysis, etc.) with effective presentations of findings at multiple levels of stakeholders through visual displays of quantitative information.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level