Incomplete Case Specialist

Philips•Nashville, TN

8d•$21 - $34•Onsite

About The Position

Join a high-impact, end-to-end resolution team that ensures accurate and timely revenue by solving complex billing, quoting, and system challenges. This role partners across Field, Finance, Billing, and Customer Care to independently audit cases, resolve issues, and remove barriers to revenue—ideal for a critical thinker who thrives in a fast-paced, cross-functional environment. Your role: Monitors and resolves incomplete cases end to end to ensure timely, accurate revenue recognition and billing. Independently researches and resolves complex issues, including system errors that block billable revenue, with minimal to no assistance. Communicates directly with internal and external customers to address complex purchase order requirements and billing discrepancies. Accurately and promptly creates customer quotes while verifying case details through report monitoring and auditing. Operates as an end-to-end auditing and resolution team, requiring strong critical thinking and collaboration with stakeholders across Field, Parts, Finance, Planning, Frontline, Billing, Installed Base, Contracts, and Customer Care. You're the right fit if: You’ve acquired 2+ years of experience in Quotation Management, Service Processes, Customer Service, Supply Chain or related field. Your skills include strong investigative and troubleshooting skills with the ability to gather and analyze data, paired with excellent written and verbal communication skills. Intermediate or better Excel skills are also required. You have at least a high school diploma. Bachelor’s degree in any field is preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . You’re a multi-tasker who can maintain attention detail while adhering to deadlines. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business . Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Tennessee is $21.27 to $34.04 per hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives, may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here . At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Nashville, TN. USA This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

Requirements

2+ years of experience in Quotation Management, Service Processes, Customer Service, Supply Chain or related field.
Strong investigative and troubleshooting skills with the ability to gather and analyze data
Excellent written and verbal communication skills.
Intermediate or better Excel skills
High school diploma

Nice To Haves

Bachelor’s degree in any field

Responsibilities

Monitors and resolves incomplete cases end to end to ensure timely, accurate revenue recognition and billing.
Independently researches and resolves complex issues, including system errors that block billable revenue, with minimal to no assistance.
Communicates directly with internal and external customers to address complex purchase order requirements and billing discrepancies.
Accurately and promptly creates customer quotes while verifying case details through report monitoring and auditing.
Operates as an end-to-end auditing and resolution team, requiring strong critical thinking and collaboration with stakeholders across Field, Parts, Finance, Planning, Frontline, Billing, Installed Base, Contracts, and Customer Care.