Income Tax Intern- Paid

WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY•Detroit, MI

1d•Hybrid

About The Position

Wayne Metro seeks a detail-oriented and client-focused individual with a passion for community service and financial empowerment. This internship provides hands-on experience in tax preparation, client interaction, and program outreach, offering an excellent opportunity to develop skills in financial literacy, data management, and public service. The ideal candidate will work collaboratively with the Tax Program team to support clients through the intake, tax preparation, and quality review process, including conducting client interviews, verifying documentation, and assisting with accurate tax return preparation in compliance with IRS and organizational standards. Interns will also assist with data entry, promote savings initiatives at tax time, support outreach efforts to increase program capacity, and contribute to community events and trainings while upholding strict standards of confidentiality, privacy, and professionalism.

Requirements

High School Diploma or equivalent
Minimum of one year of experience in tax preparation
Highly organized, attentive to detail and solution-oriented.
Working knowledge of basic internet applications and programs including Google technology and Microsoft Office Word and Excel.
The ability to learn and utilize the necessary programs and office equipment for this position.
Willingness to complete IRS VITA/TCE Program Certifications within two weeks of date of hire.
Maintain a positive attitude towards assigned work, clients, and staff.
Ability to multitask and work well under pressure.
Uses sound judgment and initiative to analyze and resolve problems.
Ability to communicate effectively both orally and in written form.
Good interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, planning, organizing and dependability.
Ability to provide services for those persons facing economic, social, health, age, and educational barriers.
Ability to work independently or in a team environment (as deemed necessary).
Perform work in a manner that upholds Wayne Metro policies and procedures.
High school diploma/general education degree (GED) OR a combination of education and experience that is similarly equivalent.
Pass Criminal Background check & Drug Screening
Ability to work a hybrid schedule
Strong verbal and written communication skills
Professionalism in appearance, tact, punctuality, and dependability
Good interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.
Perform work in a manner that upholds Wayne Metro policies, procedures, and mission.

Responsibilities

Greet and assist clients through the intake, tax preparation and quality review process.
Provide an accurate tax return upholding the highest quality and ethical standards.
Complete intake/interview with client to obtain information and verify documents.
Facilitate integration of Wayne Metro programs and saving products and services.
Comply and follow security, privacy, confidentiality and standard of conducts set by the IRS and Wayne Metro.
Assist in preparation and completion of data entry of files.
Assist in efforts to promote and increase capacity of the Tax Program.
Attend training and assist in organizing community events.
Promote saving at tax time.
Other duties as assigned.