Income Maintenance Caseworker II

Buncombe County•Asheville, NC

18h•Hybrid

About The Position

The purpose of this position is to ensure all eligible individuals receive timely public assistance benefits by determining or re-determining eligibility of Buncombe County residents applying for public assistance across multiple Income Maintenance programs. This role is hybrid, involving partial work-from-home with occasional work in the office. Buncombe County Health and Human Services offers a robust training program, including several weeks of on-the-job training, and a defined career development plan. Income Maintenance Caseworkers make a significant difference in people's lives by helping families, children, pregnant women, and elderly individuals access Medicaid and other medical care. Buncombe County is seeking team members ready and willing to grow, and welcomes applicants with direct customer experience in roles such as bank teller, customer service representative, bookkeeper, payroll clerk, medical billing, paralegal, or other clerical experience, as well as those with prior Income Maintenance Caseworker experience.

Requirements

Associate’s degree in Human Services Technology, Social Services, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum and two (2) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility (or one (1) year of Income Maintenance experience); or graduation from high school and three (3) years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering, and compiling of data, analysis of data and/or performance of mathematical, legal tasks or determining eligibility; or an equivalent combination of training and experience.
Current knowledge of available agency, community, Federal and State programs, along with eligibility criteria, timelines, and requirements.
Ability to analyze, comprehend and apply rules and regulations and often changing policies and guidelines pertaining to eligibility requirements for programs.
Ability to be flexible and adapt to change.
Ability to accept work direction from multiple parties and work as part of a team.
Ability to work with and interpret facts and figures and perform tasks involving a high degree of accuracy, learn the intricacies of numerous forms and procedures of public assistance programs.
Proficiency working with a variety of computer systems and software.
Knowledge of policies, procedures, regulations, and rules regarding programs to provide accurate and timely information to ongoing and potential clients.
Skill in data entry into a computer and operating general office equipment.
Ability to maintain effective working relationships with the assigned caseload and general public.

Nice To Haves

English/Spanish bilingual speakers preferred

Responsibilities

Determine client eligibility for benefits accurately and within local, community, Federal and State mandated time frames.
Gather and interpret client data obtained through interview process, case file review and/or third-party verification.
Provide information to clients/applicants regarding programs, services and eligibility requirements and outcomes.
Organize and maintain ongoing caseloads to maintain timeliness and quality assurance per Federal and State guidelines along with Buncombe County best practices.
Identify cases for investigation of potential fraud and submit appropriate fraud referral documentation.
Perform other related duties as assigned.
Report and react to changes in programs to clients and update eligibility or program requirements as needed.
Report potentially fraudulent claims or information to Program Integrity.
Maintain clear and accurate records, review caseload information on a minimum of an annual basis.
Assist in local and state hearing processes, as necessary.