Incident Commander, Program Manager

Block • Oakland, CA

4h

About The Position

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
Block's Critical Incident Management Team (CIMT) plays an important role in protecting our operations, customers, and regulatory standing in the face of significant business incidents. As our organization continues to grow, we are expanding our incident command capabilities to ensure fast, coordinated, and effective responses to high-impact events.
You will be directly responsible for:
Enhance the speed and effectiveness of incident resolution
Reduce financial, operational, and high impact eventsSynthesize information from multifaceted incidents into timely, digestible summaries and strategic recommendations
Ensure regulatory compliance through proper documentation and communication
Protect our customers' interests and the integrity of our business
As an Incident Commander within the Risk organization, you will be at the center of Block's response to complex, high-stakes incidents, helping maintain our operational resilience and uphold our commitment to responsible innovation.

Requirements

• 7 + years of Proven experience in incident management, crisis response, or a related role within a high-stakes operational environment
• 5+ years of Project management, especially under time-sensitive and high-pressure conditions
• Understanding of regulatory and compliance considerations in the financial services or technology space

Responsibilities

• Be the lead incident commander for high-severity incidents across Block's ecosystem, including fraud events, customer-impacting issues, regulatory matters, and escalated incidents.
• Direct the real-time response and coordination among cross-functional teams such as Legal, Compliance, Engineering, Product, and Customer Success
• Be the central point of accountability for incident escalation, containment, remediation, and resolution
• Document and maintain detailed incident timelines, key decisions, and supporting evidence throughout the lifecycle of the incident
• Oversee the preparation of final incident reports
• Manage internal communication channels and ensure accurate, updates are shared with stakeholders at all levels
• Facilitate post-incident reviews to identify lessons learned and improve incident preparedness and response

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed