Incentives & Investments Claim Capability Manager
About The Position
The Incentives & Investments Claim Capability Manager is a critical role within Global Payouts, responsible for the end to end operational capability, control integrity, and continuous evolution of Microsoft’s Incentives and Investment Claims ecosystem. This role acts as the Claims capability owner and operational authority for claims processes that enable accurate, compliant, and timely partner payouts at global scale. The individual will partner closely with Finance, Sales, Engineering, Controls & Compliance, and vendor teams to ensure processes are well designed, audit ready, scalable, and lead our Autonomous Claims directive. The role plays a key part in operational excellence, risk management, and transformation, ensuring Microsoft can safely scale incentives programs while maintaining a strong compliance and control posture. Impact & Outcomes: Success in this role enables: Accurate, compliant, and timely partner payouts. Strong SOX and audit outcomes. Reduced operational risk and dependency on manual controls. Scalable and future ready incentives execution. Positive partner and stakeholder experience.
Requirements
- Master's Degree in Engineering, Business, or related field AND 2+ years process management, process execution, process optimization, or related experience
- OR Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience
- OR equivalent experience.
Nice To Haves
- 8+ years experience in Finance Operations, Business Operations, or Process Management, owning and scaling complex global operational capabilities in large, matrixed organizations.
- Knowledge of controls, compliance, and audit-driven environments; ability to translate business needs into operational, process, and system requirements.
- Stakeholder management and communication skills, including requirements gathering and prototype reviews.
- Experience with Incentives, Claims, Payouts, and partner ecosystem operations.
- Experience with automation, workflow tools, and AI-enabled operational solutions.
- Ability to navigate ambiguity, work independently, and drive outcomes with minimal direction.
- Ownership mindset with design, development, problem-solving, and critical thinking skills.
- Learning mindset with ability to self-learn, implement, and deploy solutions.
Responsibilities
- Own end to end operational capability for Incentives and Investment Claims.
- Define, document, and evolve claims validation, approval, and payout processes.
- Ensure operational readiness for new programs, launches, and changes.
- Drive continuous improvement through process simplification and automation.
- Translate business needs into clear requirements for engineering and tooling partners.
- Lead strategic initiatives such as Autonomous Claims and process digitization.
- Reduce manual effort while improving accuracy, scalability, and resilience.
- Provide clear operational direction and expectations to vendor delivery teams.
- Ensure vendor execution aligns to Microsoft standards, controls, and timelines.
- Balance delivery, oversight, and performance management.
- Partner with stakeholders across Finance, Sales, Engineering, and Compliance.
- Provide clear, concise updates for senior leaders and executive forums.
- Serve as a trusted subject matter expert for claims and incentives capability.
- Act as Microsoft FTE SOX control owner for assigned claims and payout controls.
- Partner with Controls & Compliance on SOX walkthroughs, testing, audits, and remediation.
- Ensure processes are executed as designed, properly documented, and evidenced.
- Proactively identify and mitigate operational, financial, and compliance risks.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
