Incentive Processing Supervisor

CLEAResult

1d

About The Position

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive. We are looking for a talented individual… To join our team as an Incentive Processing Supervisor. We are seeking an experienced Incentive Processing Supervisor to lead a field operations team delivering residential energy efficiency incentive program account management, quality assurance, and technical training opportunities across Oregon and Southwest Washington. This role partners closely with program leadership to work with clients to ensure high‑quality delivery, proactive issue resolution, and strong contractor and program partner engagement. The Incentive Processing Supervisor provides strategic operations insight to inform program design, identify areas of improvement, and progress toward energy savings goals, while fostering strong relationships and technical excellence. The ideal candidate brings building science knowledge, a collaborative leadership style, and a passion for advancing energy efficiency and community impact. This position is preferably based in Oregon, with quarterly travel to Portland required at minimum.

Requirements

• 5+ years of relevant experience with: utility or residential energy efficiency programs, residential building science, HVAC and weatherization best practices, technical energy efficiency upgrade principles, and/or conducting home energy assessments.
• 2+ years of supervisory or team‑lead experience, preferably managing remote staff.
• Proficiency with Microsoft Office Suite.
• Experience working as a consultant with proven success serving clients
• Strong written, reporting, presentation, and interpersonal communication skills with a customer‑service mindset.
• Highly organized, detail‑oriented problem solver able to manage stress, interruptions, and tight deadlines.
• Located in a commutable distance from Portland.

Nice To Haves

• Experience working with community‑based organizations or delivering equity‑focused programs.
• Familiarity with CRM and general data entry or project tracking systems.

Responsibilities

• Build and sustain trusted relationships with clients, customers, contractors, community‑based organizations, and cross‑functional internal teams to drive program success.
• Lead, mentor, and coach a diverse incentive processing team, fostering a collaborative culture that delivers high‑quality data, completed projects, and reportable insights, and customer service.
• Translate field insights, qualitative feedback, and performance data into clear, strategic recommendations that support client goals.
• Communicate complex technical information clearly and effectively, both written and verbal, to diverse audiences with varying perspectives.
• Analyze program performance, identify trends, and prepare concise reports that inform decision‑making and demonstrate progress.
• Manage time, scope, and competing priorities in a fast‑paced environment, maintaining proactive communication and strong follow‑through.

Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed