Inboxologist - Advanced Practice Provider

TRILLIUM HEALTH INC•Rochester, NY

13d

About The Position

The Inboxologist Physician Assistant or Nurse Practitioner provides comprehensive patient care and clinical support at Trillium Health. This role is responsible for managing EPIC in-basket communications—including lab results, refills, and patient messages—while also performing same-day patient visits and providing provider coverage during absences. This position serves across both primary and specialty care areas, including HIV/Hepatitis C, PrEP/PEP, LGBTQ+ health, MOUD, and sexual health services. The Inboxologist role requires strong clinical judgment, collaboration, and adaptability to support continuity of care and an exceptional patient experience.

Requirements

Minimum 2 years of primary care experience as a board‑certified NP or PA.
Strong interpersonal, teamwork, and patient‑communication skills.
Proficiency with electronic medical records.
Excellent written, verbal, and computer skills.
Ability to respect and support individuals with diverse lived experiences.
Commitment to Trillium Health’s mission, vision, values, and One Trillium culture.
M.S. degree from an NLN‑accredited nursing school.
Current NYS NP licensure and national certification (ANA or equivalent).
Must maintain a valid practice agreement OR meet criteria for 3,600 independent hours per NYS law.
Graduate of an ARC‑accredited PA program.
Bachelor’s degree (or higher) in physician assistant studies from a NYS‑recognized program.
Must submit a practice agreement to NYSED within 90 days of hire.
Unrestricted DEA registration and BLS certification required.
Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences.
Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors and modeling them in the organization.
Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
Requires the ability and commitment to respect and support patients, other employees and visitors with various lived experiences.
Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors and modeling them in the organization.
Responsible for maintaining confidentiality of all patient, client, employee, protected and proprietary information.
Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.

Nice To Haves

Experience in community‑based healthcare preferred.

Responsibilities

Deliver care across Trillium Health’s primary and specialty services, including HIV, PrEP, PEP, sexual health, Hepatitis C, LGBTQ+ care, and opioid use disorder treatment.
Provide provider coverage for call-outs, LOAs, and PTO.
Advise patients on nutrition, stress, sexuality, contraception, smoking cessation, and substance use.
Collaborate with physicians to manage nursing interventions.
Complete peer and chart reviews.
Pursue ongoing continuing education.
Manage EPIC in-basket items including lab results, refills, and patient messages.
Coordinate with providers and clinical teams to ensure seamless care.
Assess patient concerns, triage appropriately, and escalate as needed.
Process refills and update prescriptions; consult with pharmacists when necessary.
Follow organizational policies, best practices, and clinical guidelines.