Inbound Toll Collections Agent (Entry-Level)

OneMCI•Parkersburg, WV

1d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Parkersburg Memorial Bridge facility offices. In this role, you’ll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience. This is an entry-level, on-site position ideal for individuals with strong communication skills and a passion for helping others. While prior experience in customer service, tech support, inside sales, or administrative support is a plus, it’s not required. We’re looking for team players who are eager to learn and grow on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years of age or older
High school diploma or equivalent
Proficient in computer-based data entry
Fluent in English (spoken and written)
Strong organizational, verbal, and written communication skills
Availability to work shifts, including weekends
Experience handling cash using computerized systems
Ability to troubleshoot and follow up on customer issues
Skilled in conflict resolution, problem-solving, and negotiation
Customer-focused, empathetic, and patient
Able to multitask, stay focused, and manage time independently
Team-oriented with a strong commitment to service excellence
Excellent interpersonal skills and the ability to build rapport with customers and colleagues
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Nice To Haves

prior experience in customer service, tech support, inside sales, or administrative support is a plus, it’s not required

Responsibilities

Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices.
Assist customers with setting up new accounts and addressing inquiries or concerns
Process payments using toll operations back-office systems
Handle in-person customer issues related to toll activities, complaints, and account management
Support incoming customer service calls and resolve issues professionally
Collaborate with team members to enhance the overall customer experience
Perform end-of-day shift balancing and deposit reporting
Maintain consistent attendance and adhere to scheduled shifts

Benefits

Paid Time Off : Earn PTO and paid holidays to take the time you need.
Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings : Secure your future with retirement savings programs, where available.
Disability Insurance : Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance : Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training : Learn new skills while earning a pay check.
Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code : Be comfortable while you work.