Collections Agent

Aston Carter•Miami, FL

1d•$24 - $25•Hybrid

About The Position

The Collections Agent plays a key role in managing the organization’s receivables by coordinating customer billing, collections outreach, and account reconciliation. This position partners closely with customers, agents, and internal teams to ensure timely payment, accurate invoicing, and positive customer relationships.

Requirements

Data entry
Accounts receivable
Invoices
Excel
AR accounting
Collections
Reconciliation
Insurance
AMS360
Nexsure
Associate degree in Accounting, Business or a related field preferred.
Two to four years of relevant experience, or an equivalent combination of education and experience.
At least two years of experience in Accounts Receivable or collections.
Strong analytical and problem-solving abilities.
Excellent interpersonal and communication skills, both written and verbal.
Highly organized with strong attention to detail.
Intermediate proficiency with Microsoft Office, particularly Excel and Word.
Ability to manage multiple priorities and perform effectively in a fast-paced environment.

Nice To Haves

Experience with Nexsure is beneficial.
Prior experience within the insurance industry is nice to have.

Responsibilities

Maintain and update customer accounts with newly issued invoices.
Distribute invoices electronically through EDI and other approved methods.
Review and verify billing data within the Nexsure system to ensure statement accuracy.
Respond to customer inquiries and resolve billing questions or disputes professionally.
Produce and send paper invoices and statements when requested.
Communicate monthly account status updates to insurance agents and customer service representatives.
Monitor aged receivables reports and take appropriate follow-up action.
Conduct daily courtesy reminder and collections calls to insured customers.
Issue follow-up statements when collection attempts are unsuccessful.
Support producers and CSRs with questions related to billing, payments, and processes.
Prepare premium finance agreements for insureds as needed.
Reconcile outstanding balances to confirm proper application of payments and credits.
Generate cancellation notices in accordance with established guidelines.
Work directly with customers to understand payment delays and reach resolution.
Compile and deliver reporting on financed premiums for leadership review.
Document all customer interactions thoroughly to ensure accurate follow-up tracking.
Validate customer contact details, including phone numbers and mailing addresses.
Perform all duties in alignment with company policies, procedures, and compliance standards.