Inbound Sales Representative
About The Position
Are you excited by the challenge of turning inquiries into loyal customers? As an Inbound Sales Representative on our Community Solutions team at Spectrum, you'll be the driving force in converting potential leads into satisfied customers. Your role in promoting and selling our comprehensive suite of products will directly contribute to solutions our growth and success. By providing exceptional service and solutions, you'll make a significant impact on customer satisfaction and our community outreach. Join us in shaping the future of connectivity and making a real difference in people's lives.
Requirements
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- High school diploma or equivalent.
- 1 year of sales experience, preferably selling Voice, Data, and Video solutions, or 6 months as a Billing agent with proven sales success
- 1 year in customer service or call center experience
- 6 months of sales experience or 3 months demonstrated sales success in a Spectrum position
- Familiarity with billing systems
- Working knowledge of cable communications products and services, including video (TV), data (internet), voice (telephone) and mobile.
- Strong verbal and written communication skills in English
- Ability to apply effective sales techniques and achieve sales goals
- Capability to conduct needs analysis, overcome objections, develop a compelling sales pitch and close sales
- Flexibility to work variable hours, including weekends, holidays and split days off
Responsibilities
- Enhancing the customer experience with professionalism and courtesy.
- Selling Spectrum products and services, meeting or exceeding sales goals.
- Developing customer-centric solutions by assessing needs and highlighting product benefits.
- Acting as a product consultant and retaining customers by taking retention calls.
- Handling billing inquiries, resolving concerns and maintaining knowledge of campaigns and pricing.
Benefits
- Competitive pay starting at $20/hour
- Free and discounted Spectrum services like internet, TV, and mobile
- Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Telecommunications
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
