INBOUND SALES REPRESENTATIVE I

Now Foods•Bloomingdale, IL

10d•Onsite

About The Position

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Answers incoming calls, meeting daily quotas. Screens orders received for price and potential errors. Enters faxed orders into computer system. Informs customer of prices, shipping date, anticipated delays, and any additional information needed by customer. Attempts to sell additional merchandise to customer. Sets up new customers or potential accounts into computer system after screening and obtaining proper documentation. Obtains sales tax number and method of payment from new customers. Writes up order form or enters data into computer, to determine total cost for customer. Computes price, discount, and shipping charges. Checks inventory and notifies Inventory Control Department of orders that would deplete stock. Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates. Records or files copy of orders received according to expected delivery date. Receives calls and assists customers with any complaints. Confers with production, sales, shipping, or warehouse personnel to expedite or trace missing or delayed shipments. Works as a team to support and process ordered for the outside sales force. Complies with safety and GMP requirements. SAFETY RESPONSIBILITY STATEMENT Supports a culture of safe production and operations; follows all safety rules and procedures. Actively participates in the safety program by: engaging in training activities to learn what constitutes a safety hazard; reporting safety concerns to the supervisor, submitting safety suggestions, and correcting or reporting to the appropriate people when an employee sees a workplace health or safety hazard, until it is resolved. Assists with communicating safety information to new employees. Fulfills responsibilities as outlined in the company safety management plan.

Requirements

High school diploma or general education degree (GED); or one to two years’ related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have excellent computer skills, including good data entry skills.
Excellent verbal and written communication skills required.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Experience in the natural foods industry is preferred.

Responsibilities

Answers incoming calls, meeting daily quotas.
Screens orders received for price and potential errors.
Enters faxed orders into computer system.
Informs customer of prices, shipping date, anticipated delays, and any additional information needed by customer.
Attempts to sell additional merchandise to customer.
Sets up new customers or potential accounts into computer system after screening and obtaining proper documentation.
Obtains sales tax number and method of payment from new customers.
Writes up order form or enters data into computer, to determine total cost for customer.
Computes price, discount, and shipping charges.
Checks inventory and notifies Inventory Control Department of orders that would deplete stock.
Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
Records or files copy of orders received according to expected delivery date.
Receives calls and assists customers with any complaints.
Confers with production, sales, shipping, or warehouse personnel to expedite or trace missing or delayed shipments.
Works as a team to support and process ordered for the outside sales force.
Complies with safety and GMP requirements.
Supports a culture of safe production and operations; follows all safety rules and procedures.
Actively participates in the safety program by: engaging in training activities to learn what constitutes a safety hazard; reporting safety concerns to the supervisor, submitting safety suggestions, and correcting or reporting to the appropriate people when an employee sees a workplace health or safety hazard, until it is resolved.
Assists with communicating safety information to new employees.
Fulfills responsibilities as outlined in the company safety management plan.