Inbound Sales Development Representative

Retool•Salt Lake City, UT

152d•Hybrid

About The Position

At Retool, the inbound SDR team is a critical part of our go-to-market team and the first touch point for many of our future Retool customers. You will be responsible for engaging and qualifying inbound leads, providing an excellent customer experience, and a seamless handoff to the Retool sales or support teams. This is more than just a starting point in SaaS, it’s a high-impact role that builds deep product knowledge, broadens your awareness and understanding of software development, develops and refines discovery skills, and supports Retools growth! Retool has grown tremendously over the past few years and we are eager to continue expanding the team to meet our 2025 sales goals.

Requirements

You are based in the SLC, UT area with the ability to work a hybrid model
You’re an effective communicator, both in your writing and speech
You have a technical aptitude, and a hunger to always be learning new technologies
You love testing, tracking, and iterating on your process
You thrive in a fast-growing and ever changing environment
You’re self-directed and able to maintain your own schedule and workload
You’re coachable, and open to giving and taking constructive feedback

Nice To Haves

Previous experience with sales development or a technical background is preferred but not required

Responsibilities

Create Pipeline: You will be responsible for articulating the Retool value proposition and generating a qualified meetings from inbound trial sign-ups, demo requests, and product signups that contribute to pipeline and revenue
Qualify Prospects: You will be following up with inbound leads and reaching out to other prospects from those same accounts that may not yet be familiar with Retool. You will follow the Retool playbook to lead high-level discovery calls to understand our prospects challenges and goals, identify additional areas where Retool can create value, and determine fit for the Retool before introducing to a Retool AE
Become a Product Expert: Clearly communicate the Retool value proposition uniquely to each customer and how Retool may benefit them. Many of our prospective customers have specific business projects they use Retool for, so you’ll need to become familiar with Retool, be comfortable learning about business use cases, and proactively seek help from the Retool leadership team when required.
Own Your Outreach: Develop strategies that improve the experience of our prospects and the inbound SDR process
Collaborate & Share Best Practices: You will be working with other SDR’s, SDR Leadership, Account Executives, our Marketing team, and our Support team to give feedback, and help the Retool GTM team improve. You will also help to ramp new SDR’s, and contribute to a collaborative team environment
Our Customers: You will ensure that every action taken is with the customer experience in mind to preserve and improve the Retool name, giving Retool’s users a best-in-class experience, every time
Develop creative messaging strategies to best reach our new users
Generate sales pipeline by scheduling qualified meetings with our prospects
Become a subject matter expert in how Retool solves business needs
Lead Zoom Discovery Call conversations with new users to better understand their business needs and connect Retool value proposition
Maintain a clean and organized book of accounts using Salesforce and other common SaaS technologies.
Relay product and user feedback to internal teams all across Retool
Achieve daily, weekly, and quarterly metrics
Strive to increase conversion rates across all lead sources
Work to improve the skillsets required to promote into a Business Development Representative, Account Executive, or Sales Engineering role