Inbound/Outbound Telephone Associate

Icon Health

About The Position

Icon Health is a leading provider of value-based musculoskeletal (MSK) care, collaborating with payers and providers to enhance outcomes and experience for individuals. The company partners with health plans and risk-bearing providers to assume accountability for reduced total cost of care. By combining technology-enabled MSK providers with proactive care coordination and decision support services, Icon Health delivers multidisciplinary, evidence-based care. At Icon Health, we foster a culture that embraces bold thinking, rapid iteration, and practical problem-solving. We seek team members who relish challenging the status quo and thrive in vertically integrated roles—where ideas can swiftly move from concept to execution without layers of red tape. Above all, we value individuals who are eager to roll up their sleeves, tackle obstacles head-on, and create innovative solutions that improve the lives of our patients and our clinical partners.

Requirements

HS Diploma or Equivalent
Excellent verbal and written skills, with a focus on empathy, professional phone etiquette, and clear diction.
Comfort with technology including phone systems, email, documentation management systems, EHR systems

Nice To Haves

Healthcare Experience a Plus!

Responsibilities

Answering, screening, and directing incoming calls, taking messages, and handling voicemail inquiries.
Booking, canceling, and rescheduling patient appointments
Collecting and updating demographic and insurance information, verifying patient eligibility, and registering new patients.
Processing referrals, preparing and scanning medical records, and performing data entry.
Acting as a liaison between patients, medical staff, and other departments.
Other Duties as assigned