Inbound/Outbound Call Center Representative

Vertical Screen Inc. • Warminster, PA

27d • $16 • Onsite

About The Position

As an Applicant Services Representative, you’ll support individuals going through the background screening process by communicating with applicants via phone and email, gathering information, and assisting with documentation in a fast-paced call center environment. This is an on-site position located in Warminster, PA. We are seeking the shift of M-F 10am-6pm, 12pm-8pm or 2pm-10pm. This position pays $16hr.

Requirements

• Strong attention to detail
• Must be able to work in a fast paced, inbound/outbound call center environment
• Must be able to achieve and maintain high volume production
• Ability to multitask
• Ability to efficiently operate and navigate a computer and internal software
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office
• The candidate we are seeking will have at minimum a high school diploma or equivalent.

Responsibilities

• Assist in the research of the background screening process through outbound contact (calls and emails) in order to obtain information
• Support applicants undergoing the background screening process in a call center environment while also being able to complete other daily tasks assigned
• Compose professional emails in a quick and efficient manner
• Review and evaluate documentation and information needed for the background screening process
• Communicate with applicants via email and phone regarding their background checks and complete further required research
• Maintain and document detailed notes in system regarding correspondence with applicants

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees