Call Center Representative / Outbound Appointment Setter

Bath & Cabinet Experts

3d • Remote

About The Position

At Bath & Cabinet Experts, our Call Center Representatives are provided with the chance to take the first step in their sales career, develop their sales and marketing skills, and join an industry leading sales and marketing team. If you are looking to join a rapidly growing company that provides best in industry service and best in class employee experience, then apply today! MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate will be energetic and enjoy interacting over the phone, have the ability to drive a conversation and communicate effectively, and provide exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. Candidates must be available to work during Eastern Standard Time hours

Requirements

• Prior experience in a multi-product sales environment preferred
• Background in home improvement inside sales strongly desired
• High School diploma or equivalent required
• 1+ year of call center experience required
• Must be able to work independently in a fast-paced environment
• Excellent communication and phone skills
• Be energetic and have a positive attitude
• Must be task oriented and driven to meet and exceed goals

Nice To Haves

• Experience with Lead Perfection CRM a plus

Responsibilities

• Responsible for engaging with prospective clients with the goal of setting appointments for the sales team
• Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients
• Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments
• Follow the designated sales process for appointment setting including confirming full and accurate client information
• Ensure all activity and information is accurately logged in CRM
• Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees