Inbound Manager

SupplyHouse.com•Dayton, NJ

20h•$87,120 - $108,900•Onsite

About The Position

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Inbound Manager to join our growing Inbound Team and Fulfillment Center network. This individual will report into our Assistant General Manager is responsible for overseeing all receiving and putaway to ensure timely and accurate flow of goods into the fulfillment center. This role drives people growth, operational efficiency, safety, and team performance to support service levels and customer satisfaction in a fast-paced e-commerce environment.

Requirements

High school diploma or GED equivalent
Supply Chain Management, Logistics, Business Administration, or a related field OR equivalent combination of education and relevant work experience
Minimum 3 years managing operations through WMS tools and reporting
Minimum 3 years in a high-volume e-commerce or omni-channel fulfillment setting
Minimum 3 years leading teams in a warehouse or fulfillment environment, including performance management and coaching
Ability to interpret data, identify trends, and implement effective solutions in a fast-paced environment
Proven ability to work cross-functionally and communicate clearly with all levels of the organization
Experience applying continuous improvement tools to drive efficiency and reduce costs
Minimum 3 years in a high-volume e-commerce or omni-channel fulfillment setting
Ability to push and pull objects up to 60 pounds of force independently
Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Nice To Haves

APICS (CPIM or CSCP), Six Sigma, or Lean certification

Responsibilities

Overseeing all inbound receiving operations, ensuring timely and accurate unloading, inspection, and putaway of inventory to maintain stock availability and meet service level agreements
Managing daily workload planning and labor allocation for inbound teams, utilizing forecasts and real-time data to balance productivity and cost-efficiency across shifts
Developing, implementing, and enforcing standard operating procedures (SOPs) for inbound processes to drive consistency, quality, and compliance with safety and regulatory requirements
Training and developing Supervisors and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement
Identifying, developing and monitoring key performance indicators (KPIs) such as dock-to-stock time and receiving accuracy, analyzing trends and initiating corrective actions to achieve operational goals
Partnering with Inventory Control, Outbound, and other external departments to resolve discrepancies, manage space utilization, and support cross-functional projects impacting inbound operations
Ensuring safe work practices and maintains a clean, organized receiving environment, conducting regular safety audits and addressing hazards promptly to protect team members and inventory
Identifying and proposing process improvement initiatives to company leadership for FC standardization and execution
Attending and participating in the HR Leadership meetings twice a month
All members of management are expected to lead by example and maintain professional standards in the workplace

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
401(k) with up to 4% company match
Paid vacation, sick time, and holidays
Company-paid life insurance and long-term disability
Discounted auto, home, and pet insurance programs
Flexible Spending Account (FSA)
Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
$750 annual professional development budget
LinkedIn Learning membership
Company rewards and recognition program
Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
Monthly catered lunches, team building activities, out-of-office events, and Micro Markets
Annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
Donation drives, employee-nominated contributions, support for non-profit organizations, and more.