Inbound Inquiry Response Specialist

Western States Lodging & Management•South Jordan, UT

2d•$15 - $20•Remote

About The Position

Are you a strong communicator who enjoys helping people and working remotely? Western States Lodging & Management is seeking a part-time Inbound Inquiry Response Specialist to support our team during the busy summer season, with ongoing PRN (as-needed) opportunities afterward. This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact. As the first point of contact for prospective residents and their families, you will play a key role in creating a positive first impression and driving occupancy. At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer. If you're ready for a flexible, remote role where you can make a difference, apply now-we'd love to hear from you!

Requirements

Positive, "can-do" attitude and strong attention to detail
Excellent verbal and written communication skills
Ability to quickly connect and build trust with others
Comfortable working independently in a remote environment
Strong organizational and time management skills
Proficiency with computers and CRM systems
Team-oriented mindset with a customer-first approach

Responsibilities

Respond to inbound inquiries from web-based lead sources
Qualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs)
Build rapport with prospective residents and families
Schedule tours and appointments for communities
Collaborate with sales, marketing, and executive teams
Accurately track and manage leads in company systems
Deliver exceptional customer service with every interaction